Phone Installation Technician (Government)

This position requires office presence of a minimum of 5 days per week and is located at the customer's site.

About the role

AT&T Global Public Sector is a trusted provider of secure, IP-enabled, cloud-based network solutions and professional services to the Federal Government. Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video, and collaboration services for the full spectrum of operations.

As a Phone Installation Technician, you will be responsible for the installation, maintenance, and support of telecommunications systems, including VoIP and legacy phone systems.

Responsibilities

• Support all facets of phone installations and troubleshoot a variety of telephones.
• Install, pull, terminate, and dress cabling according to industry and Sponsor standards.
• Troubleshoot and repair faulty connections, dropped calls, or hardware issues.
• Configure call routing, voicemail, extensions, and phone features.
• Local travel may be required between customer buildings or temporary assignment to an alternate location in support of special projects.
• Work as part of a team providing coverage from 6:00 a.m. – 6:00 p.m. with flexibility to support 24x7 operations; may need to work extended hours during critical peaks and be available for last-minute requests.

Requirements

• TSSCI with polygraph clearance.
• Excellent knowledge of various cabling methodologies, industry standards, troubleshooting techniques, and reading/understanding cable run lists.
• Experience with installing endpoints including desktop IT equipment, printers, VOIP and digital phones, and network switches.
• Experience resolving technical problems involving computer hardware, network, and telecommunications systems.

Qualifications

• Related work experience in IT hardware and cabling installation.
• Experience with implementation on the Sponsor's network LAN infrastructure.
• Ability to adapt to quickly changing tasks and requirements and to learn new skills on the job.

Schedule

• Shift: 6:00 a.m. – 2:30 p.m.
• Weekly Hours: 40.
• Must be willing to travel between Chantilly and McLean.

Pay

Starting salary range: $69,000 - $111,500. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Benefits

• Medical, dental, and vision coverage.
• 401(k) plan.
• Tuition reimbursement program.
• Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays, based on date of hire).
• Paid Parental Leave.
• Paid Caregiver Leave.
• Additional sick leave beyond state and local requirements (unprotected).
• Adoption reimbursement.
• Disability benefits (short-term and long-term).
• Life and accidental death insurance.
• Supplemental benefit programs: critical illness, accident, hospital indemnity, group legal.
• Employee Assistance Programs (EAP).
• Extensive employee wellness programs.
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available), and AT&T wireline phone.