Phone Enrollment Sales Rep (CSR)

Location: Remote

About the role

Service Representatives at British Swim School Bay Area focus on customer experience, engagement, customer enrollment, and managing all customer inquiries and concerns. The CSR focus is to deliver exceptional solution-oriented customer service, process enrollment requests as needed, and answer questions while making experiences personable and memorable verbally and electronically.

Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life. As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It’s a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water. While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our team should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude.

The job comes with specialized training in our advanced and unique British Swim School approach. We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.”

Responsibilities

• Deliver exceptional solution-oriented customer service
• Process enrollment requests
• Answer customer questions verbally and electronically
• Manage all customer inquiries and concerns
• Effectively communicate with customers and employees

Requirements

• Minimum of two years of customer service and sales experience
• High School or some college education or equivalent experience
• Must have quiet space without distractions for work
• Must have weekend availability

Skills

• Enthusiastic, assertive personality with customer service skills
• Strong listener with a sense of urgency to resolve issues or provide solutions
• Effective communication with customers and employees (bi-lingual is a plus)
• Disciplined to follow schedules, policies, and procedures
• Able to multi-task using phone systems and appropriate computer programs
• Experience with children or in a child-focused job (helpful but not required)

Benefits

• 401(k) matching
• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Specialized training in British Swim School’s unique approach

Pay

$20.00 per hour

Schedule

• Part-time, Non-Exempt, potential to become full-time
• No less than 20 hours per week
• Day shift, Evening shift, or Rotating shift
• Must have weekend availability