Phoenix Start-Up Service Leader

Active City Year staff members must log in to Workday to apply internally. A high school diploma or GED is required as of July 1, 2026.

About the role

As a Phoenix Start-Up Service Leader, you will support ASU City Year Student Success Coaches as a role model and mentor, while continuing to coach and mentor elementary and high school students. You will help these students earn academic success, improve their attendance, and develop positive behaviors at school. You will plan and monitor individual student progress and work with teachers on whole-class instruction, breakout spaces, and other in-class student assistance. This position will also be charged with specific tasks that support a unique first start-up year. This role is unique to the Phoenix location and is only open to individuals who have completed at least one year in a City Year Corps Member position (Student Success Coach, Second Year, Service Leader, Team Leader) in another City Year location.

Responsibilities

• Support start-up-year Phoenix site priorities, including training, school partnership coordination, recruitment, fundraising, and other operational initiatives that contribute to a successful site launch.
• Serve as a peer leader and mentor to ASU Student Success Coaches by modeling effective service practices, supporting onboarding, and reinforcing City Year culture and expectations.
• Partner with the Impact Manager to support implementation of the City Year service model through coaching, observation, problem-solving, and monitoring team and student progress.
• Collaborate with teachers and school staff to provide targeted academic interventions (as needed) and promote positive student outcomes and a supportive school climate.
• Demonstrate professionalism, adaptability, and accountability while serving as a resource for Student Success Coaches and helping foster a positive team culture.

Competencies

• Delivering Results
  • Organization: Identifies and adopts processes for managing time and information to be fully present for service and complete tasks.
  • Critical Thinking & Analysis: Analyzes information, considers different perspectives, and makes informed decisions by questioning assumptions and evaluating evidence.
  • Planning & Execution: Plans, prioritizes, and manages tasks and resources effectively.
• Self-Management
  • Accountability: Holds self responsible for the impact of their actions on team members, goals, and broader organizational mission.
  • Decision-Making: Identifies problems, explores options, considers consequences, and makes choices that maximize positive outcomes while learning from mistakes.
  • Adaptability: Adjusts to new conditions, learns from experiences, and remains effective in changing environments.
• Relationship Building
  • Communication: Conveys information effectively through active listening, written, oral, visual, non-verbal, and contextual expression.
  • Collaboration: Works together with others to achieve a shared goal.
  • Teamwork: Actively works with one or more people who have different skill sets to complete a goal or produce a finished product.

Physical Requirements

• Ability to sit for extended periods and occasionally stand or walk
• Manual dexterity for typing, writing, and handling office equipment
• Visual acuity to read screens and printed materials
• Hearing ability to participate in conversations and respond to phone calls
• Occasional lifting or carrying of items up to 10–20 lbs (e.g., office supplies)
• Ability to communicate clearly in person, by phone, and in writing

Working Conditions

• Operates in a school environment with extended interaction and work with students and adults; team/small group and 1:1 work majority, with some individual preparation needed
• Requires travel to and from school site, as well as to additional meeting/training locations
• Typical schedule: Monday-Friday, between 7:00 am until 3:30 pm
• Noise level is generally high
• Operates in a high-energy setting requiring flexibility and responsiveness to changing needs
• Regular use of computers, tablets, and other technology for lesson planning, reporting, and communication

Schedule

This is a part-time, regular position. Staff are scheduled to work up to 34 hours per week during standard school hours, Monday through Friday for the FY27 start-up year in Phoenix. Occasional additional hours may be required for training or special events. Staff working shifts of 5 hours or more are required to take an unpaid, duty-free 30-minute meal break in accordance with City Year policy.

Pay

$22 per hour, paid bi-weekly.

Benefits

• Medical, dental, vision, healthcare FSA, dependent care FSA, pre-tax commuter benefits
• Voluntary life/AD&D and 401(k) eligibility and match
• Employer-paid short-term and long-term disability benefits, basic life/AD&D, and the Employee Assistance Program
• Vacation, sick time, personal days, organizational holidays, and bereavement (all prorated based on 85% FTE status)
• Access to training and professional development opportunities through City Year

Requirements

• Be a U.S. citizen or legal permanent resident with authorization to work in the U.S.
• Be 18-26 by July 1, 2026
• Agree to and complete comprehensive background checks
• Completed at least one year in a City Year Corps Member position (Student Success Coach, Second Year, Service Leader, Team Leader) in another City Year location

This role will not be eligible for City Year's standard benefit packages and is contingent upon completion of all satisfactory background checks, verification of your eligibility to work in the United States, and any other required documentation. Employment at City Year is at-will. City Year does not sponsor work authorization visas.