Phlebotomy Trainee

About the role

Phlebotomy Services Representative Trainees are hired with the intent of developing the skills required of a Patient Services I (PSR I) by the end of the training program. The length of the training program will be established by the applicable department.

Responsibilities

• Greet customers appropriately and treat all customers in a courteous and professional manner.
• Ensures all field phlebotomy and PSC specimens are collected accurately and on time.
• Under constant supervision by the Training Specialist and/or Site Lead/Trainer, practice specimen collection according to established procedures and legal requirements.
• Responsible for completing requisitions accurately and calling clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information.
• Research test/client information utilizing lab computer system or Directory of Service.
• Label, centrifuge, split, and freeze specimens as required by test order and package specimens for transport.
• Maintains required records and documentation and reads, understands and complies with departmental policies, protocols and procedures.
• Maintains all appropriate PSC/Phlebotomy logs and assists with compilation of monthly statistics and data.
• Submits data on time and performs basic clerical duties as required by Quest Diagnostics.
• Demonstrates organizational commitment and adheres to departmental and company code of grooming, dress code and PPE guidelines.
• Reports on time to work, following attendance guidelines, and answers the telephone in a courteous and professional manner.
• Communicates appropriately with clients, patients, coworkers and the public and keeps work area neat and clean.

Requirements

Specific to Training schedule (Trainee Expectations):

• Be on time and present to each class, for the entire class. Attendance is required.
• Attentive and participate during class, maintain an 80% success rate on classwork and achieve an 80% or better final exam score.
• Complete competencies as assigned by deadline and achieve proficient training levels and competencies in a timely manner.
• Demonstrate 100 successful live sticks by the end of training under direct supervision.
• Trainees are REQUIRED to perform multiple observed venipunctures and dermal punctures which may be on another trainee, and in turn each trainee may have venipuncture and dermal punctures performed on them by another trainee, there are no exceptions, participation is mandatory.

Qualifications

• Required Work Experience: Keyboard/data entry application and experience in Customer Service.
• Preferred Work Experience: Medical training helpful but not required and medical terminology helpful but not required.

Skills

• Demonstrates good organization, communication, and interpersonal skills, ability to manage concerns of patients and employees in a courteous and professional manner.

Benefits

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental.

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours.
• Best-in-class well-being programs, Annual, no-cost health assessment program, Blueprint for Wellness, healthyMINDS mental health program.
• Vacation and Health/Flex Time, 6 Holidays plus 1 "MyDay" off.
• FinFit financial coaching and services, 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan, Life and disability insurance, plus buy-up option, Flexible Spending Accounts.
• Annual incentive plans, Matching gifts program, Education assistance through MyQuest for Education, Career advancement opportunities.

Pay

Pay range: $18.00 / hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.