Phlebotomy Supervisor

Responsibilities

• Oversee functions of Patient Services including Mobile Phlebotomy, In-Office Phlebotomy and Patient Service Centers.
• Train all personnel and manage daily operations and staffing of PSCs.
• Maintain a safe, professional environment in all facilities supervised.
• Implement Standard Operating Procedures (SOPs) for phlebotomy services in accordance with Quest Diagnostics guidelines.
• Ensure compliance with Federal, State & local licensure requirements and review Laboratory testing QA/QC documentation.
• Oversee safety, maintenance, and cleanliness of facilities, including upgrades and repairs.
• Perform site visits, QA audits, and document findings.
• Manage inventory processes for supervised facilities.
• Interview, select, and hire new employees.
• Train, coach, supervise, and develop staff.
• Monitor employee performance, provide corrective action, and conduct performance appraisals.
• Prepare schedules, track time/attendance, and prepare monthly reports.
• Assist in preparing annual budgets and maintaining budget control.
• Participate in process improvement teams and standardization initiatives.
• Organize and lead projects within and across workgroups.
• Give presentations and speak in groups.
• Demonstrate and live Quest Diagnostics' values.

Qualifications

• Minimum two years prior supervisory experience or demonstrated leadership experience.
• Minimum five years’ experience in phlebotomy, laboratory, or other healthcare environments.
• Preferred: Customer service experience in a retail or service environment.
• Physical and Mental Requirements: Extensive use of phone and PC, prolonged standing/sitting, fine dexterity, ability to lift up to 25 pounds, and manage multiple priorities in a high-volume setting.
• Skills: Flexibility, availability based on staffing requirements, weekends, holidays, on-call, and overtime; valid driver's license and clean driving record; good communication, interpersonal, and organizational skills; ability to handle multiple priorities; proficient PC skills; decision-making based on established procedures; ability to manage concerns of patients and employees.
• Licenses and Certifications: Phlebotomy certification (required in certain states).
• Education: Bachelor’s Degree in Business Administration, Healthcare, or related field (Preferred); High School Diploma or Equivalent (Required).

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours.
• Best-in-class well-being programs, annual health assessment, mental health program, and financial coaching.
• 6 Holidays plus 1 "MyDay" off, flexible spending accounts, and educational assistance.
• Annual incentive plans, matching gifts program, and career advancement opportunities.

Pay and Schedule

Pay range: $58,656+ per year. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and market and organizational factors. Successful candidates may be eligible to receive an annual performance bonus compensation.

Schedule

Monday to Friday, Hours vary.