Phlebotomy Manager: Inpatient

About the role

Under the general direction of the Administrative Operations Director, and in collaboration with the Chief of Laboratory Medicine and Section Medical Director, this position leads, manages, monitors, implements and supervises testing quality and compliance standards in the department of pathology & laboratory medicine at BMC.

Responsibilities

• Leadership Management oversight and leadership of multiple sub-specialty sections of the Laboratory (including but not limited to one of the following: Blood Bank and Transfusion Services, Central Receiving Area, Chemistry, Hematology, Phlebotomy, POC or Rapid Response Laboratory).
• Assumes full responsibility for all laboratory staff in their section and their actions.
• Champions a laboratory and point-of-care environment that promotes quality and compliance for all laboratory related tests and services, to ensure patient and employee safety and satisfaction.
• Provides 24/7 call coverage.
• Contributes to and supports department Strategic Planning.
• Provides a technically sound environment to optimize the quality of laboratory services, including maintenance of equipment, evaluation of new equipment and test assays.
• Exhibits innovation in planning improvements, promoting new programs and problem solving in area of responsibility including working with other hospital entities to ensure adequate specimen transport is met.
• Values and responds to customer feedback by taking corrective action or improving suboptimal services.
• In accordance with department expectations responds to emails in a timely manner.
• Exercises good judgment skills to effectively articulate BMCs organizational values and to foster a cooperative spirit among the staff with regard to people within and outside the department.
• Fiscal Responsibility
• Takes full fiscal responsibility for section oversights, including but not limited to: preparing and managing an operating budget, managing staffing expenses and overtime (OT), capital budget, analyzing billing codes, preparing return on investment business analysis, fully supporting the revenue integrity of the Laboratory including accurate charges, billing and collections.
• Continually audits test billing codes to ensure accuracy.
• Continually monitors overtime to achieve BMC’s goal of reducing costs.
• Contributes to departmental goals of improving cost effectiveness, optimization of resources and revenue enhancement.
• Updates all equipment maintenance and service agreements in collaboration with the Supply Chain department.
• Quality, Compliance and Safety
• Ensures quality and compliance data for all sections is collected, analyzed, reviewed and disseminated in accordance with the requirements of accrediting agencies, particularly the College of American Pathologists (CAP) and BMCs Patient Quality and Safety department.
• Oversees and Ensures all RL6 Incident Safety reports are followed up to completion in a timely manner.
• Informs Operations Director in detail regarding STARS reports of high critical levels.
• Works with Manager of Quality, Compliance and Safety Manager to prepare reports for Quality Improvement Program (QuIP) monthly reviews.
• Supports technical staff throughout the department in management of Quality Control and Quality Assurance data in accordance with the Quality Control Policies of the department.
• Maintains updated Policy and Procedure Manuals using the NCCLS format in compliance with regulatory agencies ensuring documentation of Supervisor and Medical Director review annually and at revision.
• Reviews (monthly) documentation in areas of oversight that all equipment and instrumentation are properly maintained and in good working order.
• Ensures that appropriate maintenance and service contracts are in place.
• Utilizing scientific experience and expertise, provides appropriate guidance and/or resolution for problems (i.e., problems involving analytic instrumentation equipment, tests systems clinical correlation, therapeutic decision making, backup systems, and system performance).
• Plans, evaluates and implements new or different methodologies and technology that enhance or expand laboratory services in areas of oversight.
• Ensures ongoing compliance with all applicable regulatory agencies for department section (including but not limited to: CLIA, TJC, OSHA, DPH, HCFA, FDA, AABB, NCCLS).
• Participates in hospital-wide Quality Assurance Program as designed by regulatory agencies, by the BMC Quality and Patient Safety Department or by the departmental/sectional Quality Assurance Policies.
• Participates in planning, data collection, monitoring evaluation and action on assigned projects within agreed upon time frames. This includes appropriate turnaround time studies and program logs as described in the departmental/sectional policy.
• Technical Expertise
• Utilizing scientific experience and expertise, provides appropriate guidance and/or resolution for problems (i.e., problems involving analytic instrumentation equipment, tests systems clinical correlation, therapeutic decision making, backup systems, and system performance).
• Provides appropriate guidance and/or resolution for problems (i.e., problems involving analytic instrumentation equipment, tests systems clinical correlation, therapeutic decision making, backup systems, and system performance).
• Human Resources
• Provides oversight for the interview process by coordinating candidate selection with input from hospital staff, such as Human Resources personnel, the Medical Director of the Laboratory Section, and the Technical Staff.
• Determines selection of the appropriate candidate to maintain desired staff in accordance with departmental specifications for the position(s) being considered.
• Recommends salary rates for new employees while maintaining intra-departmental fairness.
• Provides oversight for the orientation of all testing personnel to ensure that they can effectively perform procedures in accordance with laboratory standards.
• Provides oversight of the counseling and disciplinary action process by coordinating activities with input from hospital staff, such as Human Resources personnel, the Medical Director of the Laboratory section, Technical Group Leader and other personnel as needed.
• Executes disciplinary action consistent with hospital and departmental policies and procedures.
• Demonstrates a commitment to continue self-development in management skills and scientific knowledge by attending at least one management and/or scientific workshop per year.
• Communication
• Communicates with staff through scheduled regular meetings.
• Sums up meeting minutes in the Laboratory Information System using mailbox function or informal minutes typed and posted in laboratory section.
• Participates in recommend leadership rounding.
• Works with the Operations Director, Medical Chief, Medical Directors and other managers to achieve common goals.
• Demonstrates willingness to accept instruction, guidance and/or feedback from staff, peers, or supervisor(s).
• Effectively communicates with the medical and nursing staff to ensure the highest quality of service to user departments, individuals and caregivers.
• Prepares and implements a customer service program at BMC’s laboratories.
• Values and responds to customer feedback by taking corrective action to improve suboptimal services.
• Other
• Performs other duties as needed.

Qualifications

• Requires a bachelor’s degree from an accredited university or college in Medial Technology or Clinical Laboratory Science which includes successful completion of a supervised course of clinical internship in an approved hospital laboratory, or a bachelor’s degree in an applied science (for example Chemistry, Biology or Biochemistry).
• Certification by American Society of Clinical Pathologists (ASCP) or National Credentialing Agency (NCA) or equivalent agency as a Medical Technologist, Clinical Laboratory Scientist, Medical Laboratory Technician, or specialty certification is preferred.
• Minimum of 3 years’ experience in clinical laboratory required.
• Supervisory experience in a clinical laboratory is preferred.
• In depth familiarity with requirements of accrediting agencies, particularly The Joint Commission and College of American Pathologists.