Phlebotomy Coordinator

About the role

The University of Kansas Health System Phlebotomy Coordinator is a position within the clinical laboratory that provides daily support to Phlebotomists with regard to laboratory policies, procedures, and operations. The Phlebotomy Coordinator will be expected to model exemplary behavior supportive of our team-based patient-focused culture. The Phlebotomy Coordinator will strive to improve the patient continuity of care by closely monitoring daily activities including planning, coordinating staff, and managing call-ins to ensure adequate coverage for patient collections at multiple locations. This position will have operational oversight of all duties assigned to the phlebotomists and assist Leadership with communication regarding department updates and changes. The Coordinator will be required to effectively and respectfully handle interpersonal conflicts among staff in a timely manner and recognize when to escalate an issue to the Supervisor/Manager. The Phlebotomy Coordinator must be highly organized and efficient in record keeping for staff competency, training and scheduling. This position requires the ability to multitask in an environment that allows changes and interruptions while maintaining composure and focus. The person in this position must be able to respectfully and professionally communicate patient and staff issues in a factual manner that promotes resolution of the problem. In an outpatient service center, this person will act as the laboratory representative and liaison between the clinic and the laboratory. Must maintain up to date knowledge and proficiency with both the Laboratory Information System (LIS) and the Hospital Information System (HIS).

Responsibilities

• Perform the professional, clinical and/or technical competencies of the Phlebotomist position in the assigned unit or department
• Oversee daily activities of phlebotomists in department with focus on patient care, satisfaction and support for staff
• Collaborate with nursing staff and physicians to provide best service to patients
• Coordinate workflow to ensure timely collection of specimens, processing, and batching for transport to lab
• Perform complex problem solving including: translating Quest orders in O2; resolving past due/non expired orders; resolving and documentation of mislabeled samples (resulted and non-resulted); O2 order interface troubleshooting; blood bank orders on patients with insurance carve out to Quest
• Serve as technical expert for all collection procedures and assist with difficult draws
• Orient and train new hires and oversee phlebotomy training for CLS/nursing students and other hospital employees
• Perform 6 month and annual competency for Phlebotomy staff
• Oversee proper collection of research or esoteric lab test kits and other special procedures
• Manage and coordinate sick and tardy calls from staff
• Assist manager, assistant director, supervisor in implementing schedule changes
• Participate in TJC, CAP, CMS, State, survey readiness activities
• Review selected policies and procedures as required; recommend policy changes and assist with communication of policy changes to performing staff
• Participate in all relevant quality assurance and quality improvement (QA/QI) activities
• Assist with supply inventory and ordering
• Maintain up to date knowledge and proficiency with both the Laboratory Information System and the Hospital Information System
• Assist manager, assistant director, supervisor with activities to support HIS and LIS software changes including training new hires, refreshing current staff, and testing and training new or improved functionality
• Provide leadership in troubleshooting computer system problems and implementing downtime procedures
• Function as on-site Lead for off-campus outpatient phlebotomy service centers and laboratory liaison for the clinic manager
• Attend and participate in department and other relevant meetings
• May be required to serve on Laboratory Risk and Safety Committee as adjunct member
• Participate in continuing education

Requirements

• High School Graduate
• 2 or more years experience with advanced level of skill in adult and pediatric phlebotomy
• Certified Phlebotomy Technician (CPT) – National Healthcareer Association (NHA) within 180 days

Qualifications

• Associates Degree in life sciences, chemistry or math (preferred)
• Bachelor of Science in life sciences, chemistry or math (preferred)
• 2 or more years experience in Phlebotomy Departments at KUH (preferred)
• Previous supervisory or lead tech experience (preferred)
• Medical Laboratory Technician (MLT) – American Society for Clinical Pathology Board of Certification (ASCP) (preferred)
• Phlebotomy Technician (PBT) – American Society for Clinical Pathology Board of Certification (ASCP) (preferred)

Schedule

Full time

Job Requisition ID: R-57203