Phlebotomy and Customer Service Specialist Women & Babies Hospital (Part Time/Day Shift)

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough, heal a heart, deliver hopeful news, and give comfort and reassurance.

Location: Women & Babies Hospital, Lancaster, PA

Schedule

Part‑time, 20 hours per week, day shift. Must complete mandatory full‑time day‑shift training during the first 6–8 weeks of employment.

About the role

Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services. Capable of coordinating and communicating effectively during increased volumes or with complex patients. Performs clinical tasks including phlebotomy, EKG, holter monitors, point‑of‑care testing and specimen collection, maintaining required competency skills.

Responsibilities

• Phlebotomy: Performs venipuncture and capillary specimen collection in an ambulatory setting; validates patient identity and specimen integrity; documents collection stages in computer systems; maintains clinical skills; cleans and maintains equipment and supplies per regulatory standards.
• Registration: Completes accurate patient registration for walk‑ins, check‑ins and scheduled appointments; adapts to high‑volume or high‑acuity situations; handles inbound/outbound calls; verifies patient, guarantor, coverage and hospital account information; processes referral authorizations and orders; performs electronic and manual insurance verification; prepares and releases records in the e‑Health record; scans documents; manages scheduling and registration work queues; communicates co‑pay, out‑of‑pocket, preparation and arrival information; supports point‑of‑service collections and collects patient financial obligations.
• Additional clinical procedures as needed, including EKG, holter monitors, 24‑hour blood pressure or vital signs monitoring.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent.
• CPR certification (American Heart Association Basic Life Support or equivalent) required within 30 days of hire.
• At least 1 year of clerical, customer service, or administrative support experience in a highly customer‑oriented organization.
• At least 1 year of basic keyboarding and personal computer use.
• Completion of required educational training, competency evaluation and yearly competency updates.
• Preferred: prior phlebotomy or registration experience.
• Preferred: 1 year of Epic or equivalent Electronic Medical Record experience.

Benefits

Penn Medicine offers a comprehensive compensation and benefits program, including one of the region’s most generous prepaid tuition assistance programs, to support employee health and professional development.