Phlebotomist Trainee

About the role

The University of Rochester is seeking a full-time Phlebotomy Trainee to complete a 12-week on-the-job training program in phlebotomy and outpatient access administrative duties. The program includes classroom instruction, laboratory observation, and hands-on patient training. Topics covered include customer service, reception, patient registration, human anatomy and physiology, and blood collection protocols and techniques.

Responsibilities

• Completes a 12-week on-the-job training program in phlebotomy and outpatient access administrative duties, including classroom instruction, laboratory observation, and hands-on training in patient settings.
• Topics include customer service, reception, patient registration, human anatomy and physiology, and blood collection protocols and techniques.
• Performs functions associated with patient information processing for laboratory visits.
• Successfully completes 80 hours of phlebotomy training, including 100 successful venipunctures.
• Completes 20 additional hours of training in client services and specimen management to meet certification requirements.
• Upon completion of Mandatory New Hire Trainings, performs duties as a trainee of phlebotomy.
• Confirms orders prior to collection per protocol.
• Labels samples in front of the patient per protocol.
• Performs safe venipuncture, following all age-specific, infection control, and safety protocols.
• Greets patients to initiate positive laboratory experience, requests patient identification, and assures use of two identifiers to verify the correct patient.
• Protects Personal Health Information (PHI) for patients as indicated by HIPAA regulations.
• Ensures cleanliness and order in the waiting room/lobby.
• Collects patient demographic and insurance information in an efficient, customer-oriented manner.
• Accurately verifies patient demographics.
• Completes phlebotomy new hire employee mandatory trainings in LMS.
• Completes additional trainings, including eRecord training, lab information system registration and login, specimen receiving, client services, and receiving and registering new patients in the Patient Service Centers.
• Completes 50 hours of lecture on the Essentials of Phlebotomy with a passing grade as scheduled.
• Consistently demonstrates good classroom participation and adheres to the attendance policy.
• Interacts with patients and colleagues in a timely and professional manner.
• Assesses the urgency of unexpected situations and responds appropriately to escalate or solve as appropriate.
• Serves as a resource for handling complaints and utilizes service recovery concepts.
• Performs other duties as assigned.

Minimum Education & Experience

• High School diploma or equivalent and 1 year of related work experience in an administrative office or customer service field required.
• Or equivalent combination of education and experience.
• Medical terminology experience preferred.

Knowledge, Skills And Abilities

• Demonstrated ability to word process documents and enter data into a database required.
• Demonstrated skills related to achievement of customer satisfaction preferred.