Phlebotomist Representative II - Hospital

About the role

The Phlebotomist Representative II represents Quest Diagnostics within hospital systems, interacting with patients to manage their health and provide insights into important health decisions.

Responsibilities

• Draws quality blood samples from patients following established practices and procedures.
• Accurately labels and processes specimens according to laboratory protocol.
• Maintains cleanliness and organization of phlebotomy carts and work areas.
• Administers oral solutions as per established training.
• Data entry and processing specimens, including labeling, centrifuging, splitting, and freezing as required.
• Performs departmental-related clerical duties such as data entry, inventory, and answering phones.
• Complies with departmental policies, protocols, and procedures, including safety and infection control measures.
• Assists with compiling and submitting monthly statistics and data.
• Maintains appropriate logs in a timely manner.
• Completes training courses and stays updated with the latest phlebotomy techniques.
• Affords mentorship, training, and support to new employees.
• Supports special projects and teams.
• Communicates professionally with clients to resolve or refer issues, documenting them and reporting critical issues.
• Affords assistance in implementing Standard Operating Procedures (SOPs) for phlebotomy services.
• Ensures facilities are neat, clean, and in good repair, advises on necessary repairs and maintenance.
• Rotates through inpatient, outpatient, physicians' offices, and emergency department settings as required.
• Accountable for sign-off of new hire initial, bi-annual, or annual training competencies.
• Performs additional duties and responsibilities as needed.
• May support pre-analytical laboratory functions, including specimen reception, sorting, racking, preparation, and delivery.

Requirements

• At least one year of phlebotomy experience, inclusive of heel stick, pediatric, geriatric, and capillary collections.
• Flexible and available based on staffing needs, which includes weekends, holidays, on-call, and overtime.
• Reliable transportation, valid driver's license, and clean driving record, if applicable.

Qualifications

• Minimum two years of phlebotomy experience.
• Customer service or healthcare experience preferred.
• Keyboard/data entry experience.

Physical and Mental Requirements

• Lift light to moderately heavy objects.
• Sit, stand, and walk for long periods of time.
• Use stairs and/or elevators to move between floors.
• Perform repetitive tasks with dominant hand frequently to constantly throughout the day.
• Handle multiple priorities in a high-volume setting.
• Make decisions based on established procedures and exercise good judgment.

Skills

• Quality, error-free work in a fast-paced environment.
• Independent work with minimal supervision.
• Excellent phlebotomy skills, including pediatric and geriatric.
• Superior customer focus; engaging in positive interactions; open and transparent communication with peers, supervisors, and patients.
• Capable of handling multiple priorities in a high-volume setting.
• Decisions based on established procedures and exercise good judgment.

Benefits

We offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. These may include:

• Day 1 Medical, supplemental health, dental & vision for full-time employees who work 30+ hours.
• Best-in-class well-being programs.
• Annual, no-cost health assessment program.
• Blueprint for Wellness® mental health program.
• Vacation and Health/Flex Time.
• 6 Holidays plus 1 "MyDay" off.
• Financial coaching and services.
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan.
• Life and disability insurance, plus buy-up option.
• Flexible Spending Accounts.
• Annual incentive plans.
• Matching gifts program.
• Education assistance through MyQuest for Education.
• Career advancement opportunities.

Pay and Schedule

Pay range: $23.20 - $24.90 / hour. Shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift may be applicable. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and market and organizational factors. Employees may be eligible for an annual performance bonus compensation.