Phlebotomist - Patient Outreach Service Specialist - North Fulton

Job Summary

Under the supervision of the Outreach Supervisor or designee, performs technical and non-technical duties within the WellStar Laboratory Outreach specimen collection locations.

Core Responsibilities And Essential Functions

• Perform Patient Registrations
  • Check all lab orders (Epic/Manual) for accuracy (patient identification, testing and insurance) in accordance to national patient safety goal.
  • Accurately registers patient in Epic. Check all lab orders (electronic or manual) verifying the correct lab is chosen dependent upon patients insurance.
  • Verify all expected date.
  • Verify accurate test information is captured in multiple registration systems (WellStar Epic System or the Quest and Lab Corp systems).
  • Verify that insurance is current, correct and verified in the registration system.
  • Scan all patient information in the Epic system (ID, insurance card, manual lab orders).
  • Order test(s) in computer system and follows special procedures for test reporting requirements. Collaborates with physician, and office staff to verify accuracy.
  • Verify test reports/results are sent to appropriate personnel. (Physician and/or appropriate office).
  • Verify activity is recorded and performs monthly audit reports of all registrations for non-WellStar labs.
  • Verify all STATs are sent to laboratory within time guidelines. (Schedule all STAT pick-ups).
  • Print ABN (if required), present to patient provide verbal explanation and obtain signature.
  • Collect payments for SP3 (Time of Service patients) for all approved lab test. (credit card, check, money order).
• Phlebotomy / Specimen Collection/Specimen Processing
  • Properly identify the patient by following the WellStar Patient Care Safety policies.
  • Properly perform venipunctures procedures on patients of all ages.
  • Follow Laboratory policies regarding hard stick situations.
  • Properly process all specimens according to established specimen requirements.
  • Package all specimens according to DOT guideline and prepare for courier pick-up by WellStar, Quest, Lab Corp, & Fed Ex couriers.
  • Collection and proper processing of all testing kits (Progenity, AVISE, Vectra, Natera).
  • Responsible for current knowledge of test, tube and specimen requirements for WellStar, Quest and Lab Corp laboratories.
  • Responsible for current knowledge on collection and processing requirements of specialty testing such as GTT, Breath test and Bariatric testing for WellStar, Quest and LabCorp.
  • Use proper hand hygiene in accordance to patient safety goals.
• Customer Service Support
  • Assisting Physicians/Office staff with ordering labs in Epic correctly. (Future/Standing/Clinic Collect orders).
  • Notifying physicians, or designee, immediately of critical lab results as requested.
  • If necessary, reprint any laboratory reports.
  • Assisting physician with any research and issue resolution.
  • Assisting physician office staff and patients in resolving all laboratory billing issues.
  • Making all follow-up phone calls to patients if re-collection of specimens is necessary.
  • Assists physicians and office staff in determining appropriate selection of diagnostic lab tests or test panels.
  • Serves as liaison between the office manager and supervisors on location concerns/issues.
  • Assists with patient questions and concerns. Escalates any issues appropriately that may arise outside of the Leads scope.
  • Fax lab results to Physicians as requested.
  • Maintain organized records and documents on site for three (3) months.
• Regulatory Agencys Quality Assurance Requirements
  • Perform all daily QA checks on equipment.
  • Perform quarterly safety inspections and prepare report of findings for tracking.
  • Perform quarterly Chemical Inventory inspections and prepare report of findings to safety officer.
  • Complete monthly workload tallies.
  • Complete all annual personnel requirements (lab procedure review, mandatory continual education review, net learning CEUs, & employee physical examination).
  • Must remain current on information regarding all CLIA and CAP requirements, in accordance to national patient safety goals.
  • Attendance at all mandatory staff meetings.
• Performs other duties as assigned.
• Complies with all WellStar Health System policies, standards of work, and code of conduct.

Required Minimum Education

High School Diploma General

Required Minimum License(s) And Certification(s)

• BLS - Basic Life Support or ARC-BLS - Amer Red Cross Basic Life Support or BLS-I - Basic Life Support - Instructor (All certifications are required upon hire unless otherwise stated.)

Required Minimum Experience

• Minimum 1 year of previous computer registration skills completed WellStar Lab Outreach externship (Preferred).
• Minimum 1 year of Customer Service experience preferred and/or completed WellStar Lab Outreach externship (Preferred).
• Minimum 1 year of previous phlebotomy and specimen processing experience preferred and/or completed WellStar Lab Outreach externship (Preferred).

Required Minimum Skills

• Requires excellent Customer Service skills.
• Excellent verbal and written communication skills.
• Requires efficient and accurate computer skills.
• Must be able to work and maintain professional demeanor under stressful conditions.
• Requires efficient multi-tasking and organizational skills.
• Must be able to gracefully maintain composure in difficult situations.