Phlebotomist (No experience required, we Train!) / Driver (Mobile Blood Drives)

Responsibilities

• Follows all DOT guidelines when operating full-size commercial van/Promaster, and safely transports staff, supplies, and equipment.
• Loads/unloads supplies and performs set up at the mobile site, including technology systems and quality control.
• Performs donor screening (collects donor histories), mini-physical, and phlebotomy.
• Observes donors for reactions, provides reaction care and assists other staff in handling reactions if needed.
• May provide post-reaction care at mobile drives including assessing reactions for recovery, escorting donors, and serving as liaison to coordinate care with host organizations (e.g. high school nurse, drive coordinator).
• Conducts automation (Alyx and/or Trima), including recognizing and responding to automation reactions.
• Recruits and converts donors for automation.
• Rebooks donors for future donation appointments.
• Understands and performs to all applicable regulatory and compliance requirements.
• Recognizes when the customer is distressed and responds appropriately with tact.
• Creates a safe environment for donors and staff members.
• Treats donors with customer service excellence, presenting a positive image.
• Responds to customer inquiries, requests, and complaints with a timely and complete response and escalates to leader when appropriate.
• May prepare and pack units for transport.
• Maintains product integrity and ensures proper identification of all donors, performs routine maintenance on equipment, and completes department records as needed.

Qualifications

• High School Diploma required GED required
• 1-3 years relevant people facing experience preferred Less than 1 year typically requires less than 1 year of job-related experience.
• Valid drivers' license with prior driving experience required
• Knowledge of standardized work routines and methods, general facts and information and/or the use of simple equipment, machines and materials. Knowledge is usually acquired through training on the job.
• Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals. Ability to apply judgment to written or oral instructions. Ability to organize work to provide productive work flow. Flexibility to work independently and with a team. Must have good communication skills, including the ability to provide feedback to peers.
• Ability to learn/utilize computer applications such as Ceridian, Hemasphere, Oracle, and HemaTerra. Required tools and technology include: Vehicle navigation system. Personal Computer (desktop, laptop, tablet). General office equipment (computer, printer, fax, copy machine). Microsoft Suite (Word, Excel, PowerPoint, Outlook).
• Screening equipment including: Lancet Sphygmomanometer (BP cuff) Temperature probe Hemoglobin analyzer Required phlebotomy collection equipment including: Blood mixer Trima