PHLEBOTOMIST LEAD

Essential Job Functions

• Demonstrate high level of skill in HIS functions for patient registrations; collect accurate patient information, review and enter physician orders into the computer, complete patient forms and identifications.
• Collect patient demographic inquiries to verify information, assuring the accuracy of patient identification using two identifiers.
• Demonstrate knowledge of insurance guidelines; verifies insurance via online eligibility system and update per response.
• Complete forms as required and appropriate and use the appropriate registration codes.
• Comply with current registration, coding and billing policies.
• Utilize the order entry system for resolution of order errors, troubleshooting and placing work orders.
• Demonstrate knowledge of Laboratory Information System (LIS) functions; accurately place orders, look up test codes, collection information, physician demographics, faxIQ, etc.
• Monitor various reports to track specimens and/or results.
• Maintain acceptable blood culture contamination rate.
• Assist and perform urine drug screen and legal alcohols collections, following established procedures.
• Interact effectively with healthcare providers and patients to obtain and exchange information needed to expedite quality laboratory services.
• Remain current with changes in department protocols in order to communicate accurate information.
• Fill supply orders and send supplies to floors or off sites as needed.
• Progress specimens to sections in an organized manner, recognizing the impact on overall operations.
• Maintain and organize a variety of documentation to monitor, record and represent departmental operations.
• Scan and index documents for future retrieval.
• Access, understand and makes use of the filing system in SPR.
• Document receipt of specimens and processes laboratory orders while assessing basic specimen appropriateness.
• Adjusts information to enable maximum results reporting efficiency, e.g. documents orders to be faxed, etc.
• Maintain operational readiness of the work area to assure continuity of service between and among staff.
• Maintain adequate supply inventory.
• Maintain temperature charts, sharps containers, etc. at off sites, and initiate corrective action to variances.
• Organize, prioritize, and send out testing performed in laboratories or in approved reference laboratories.
• Organize samples for send out testing.
• Ready samples for transport, including all computer work required, i.e. click and pack, tracking, etc.
• Receive reference lab reports and scan reports into the system.
• Manage study protocols that are sent to research laboratories.
• Assist with assigning lower-level staff to cover call offs/shift openings.
• Participates in quality management program for support services.
• Communicates to IT Help Desk with any database functionality or operational issues.
• Operate hospital vehicles in compliance with all regulations, ensuring safe and efficient travel between collection sites.
• Lead in the phlebotomy competency and validation of new employees, RN's and technical partners.
• Other duties as assigned.

  Competency and Experience

  • [Knowledge, Skills and Abilities]
  • High School Diploma, GED or next higher level of education.
  • Two (2) years of Phlebotomy experience.
  • Completion of Phlebotomy Training Program or Medical Assistant Training Program.
  • Completion of full registration training within 90 days of hire.
  • Knowledge of coding, basic math, and payer/insurance benefits.
  • Knowledge of Microsoft Office applications and general office related equipment, such as a fax or copier.
  • Medical terminology and specimen knowledge and laboratory information system experience preferred.
  • Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice.
  • Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

  Qualifications/Experience

  • Required Qualifications/Experience:
  • High School Diploma, GED or next higher level of education.
  • Two (2) years of Phlebotomy experience.
  • Completion of Phlebotomy Training Program or Medical Assistant Training Program.
  • Completion of full registration training within 90 days of hire.
  • Knowledge of coding, basic math, and payer/insurance benefits.
  • Knowledge of Microsoft Office applications and general office related equipment, such as a fax or copier.
  • Medical terminology and specimen knowledge and laboratory information system experience preferred.
  • Preferred Qualifications/Experience:
  • Experience in Healthcare setting.
  • Valid Driver’s License (if out of state hire, the record report from applicable state’s driver license department is required).
  • Act 33 with renewal.
  • Act 34 with renewal.
  • Act 73 FBI Clearance with renewal.