Phlebotomist III

Monday to Friday, 6:00 AM to 3:30 PM, with rotational weekends.

Pay

Pay range: $24.04+ per hour. Salary offers are based on relevant skills, training, experience, education, certifications, market and organizational factors. Successful candidates may be eligible for annual performance bonus compensation.

Benefits

Best-in-class benefits and programs to support employees and their families:

• Day 1 medical, supplemental health, dental, and vision for full-time employees working 30+ hours
• Annual, no-cost health assessment program
• Blueprint for Wellness® and healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities

Responsibilities

Specimen Collection & Processing

• Perform specimen collections following established procedures for venipuncture and capillary draws, including difficult draws (pediatric, geriatric, hard sticks) with minimal error
• Obtain patient identification and signatures to confirm specimen labeling accuracy
• Perform data entry as necessary
• Prepare specimens for transport and testing: labeling, centrifuging, splitting, and storage
• Research test/client information and verify all written and electronic orders using lab technology systems or directory of services

Patient Experience & Customer Service

• Provide professional, respectful, and efficient service to all patients and clients
• Use strong verbal and written communication, problem-solving, and collaboration skills to address patient questions
• Perform accurate data entry for patient registration, test order entry, and billing information
• Maintain a clean, orderly, and welcoming collection environment
• Handle multiple priorities in a high-volume setting

Mentorship And Development

• Act as a role model and mentor to on-site staff, providing guidance and support
• Share expertise to help team members develop their skills and capabilities
• Foster a collaborative and supportive environment that encourages learning and growth

Operations & Compliance

• Serve as a subject matter expert for complex specimen requirements, special processing, and troubleshooting
• Demonstrate strong judgment in adapting to operational needs and ensuring workflow continuity
• Obtain identification, accurately enter billing information, and collect payments following corporate policies
• Follow departmental policies, procedures, safety protocols, and compliance standards, including confidentiality of patient information
• Utilize laboratory systems, directories, and corporate tools to confirm orders and documentation
• Support routine administrative tasks: supply stocking, sanitizing, maintaining logs, filing, email use, and answering phones
• Complete all training and maintain current phlebotomy skills and knowledge
• Ensure facilities are neat, clean, and in good repair; report required repairs to Group Leader or Supervisor

Site Support and Travel

• Assigned to a single designated Patient Service Center (PSC) or Client Office (IOP) location
• Must be flexible with scheduling, including weekends and holidays as needed
• Reliable transportation required; minimal travel to sites beyond designated work site(s)

Requirements

• Three years of phlebotomy experience
• Customer service experience in a retail or service environment (preferred)
• High School Diploma or equivalent (required)
• Phlebotomy certification (required in certain states: California, Nevada, Washington, Louisiana)
• Phlebotomy accredited program, medical assistant, or paramedic training (preferred)

Skills

• Strong knowledge of phlebotomy best practices, including complex collections (pediatric, geriatric)
• Ability to perform accurate, error-free work in a fast-paced setting with minimal supervision
• Proven track record as a phlebotomist, including pediatric and geriatric collections
• Strong communication skills and ability to adapt to change

Physical And Mental Requirements

• Lift up to 15 lbs frequently; up to 40 lbs occasionally (with assistance as needed)
• Regularly perform repetitive hand motions with fine dexterity
• Stand or sit for extended periods; frequent walking and standing
• Occasional bending, kneeling, reaching, twisting, or pulling
• Extensive use of phone and computer
• Frequently communicate in English with patients and clients