Phlebotomist III

Delivers professional phlebotomy services at assigned Patient Service Centers (PSCs) or Client Offices (IOPs). Ensures accurate specimen collection, patient identification, and adherence to testing protocols to support high-quality laboratory results. Communicates effectively to create a professional and efficient experience for patients, staff, and clients.

Schedule

Monday to Friday, 8:00 AM to 4:30 PM, with rotational weekends.

Pay

Pay range: $23.10 - $24.75 per hour. Salary offers are based on relevant skills, training, experience, education, certifications, market, and organizational factors. Successful candidates may be eligible for annual performance bonus compensation.

Benefits

• Day 1 Medical, supplemental health, dental, and vision for full-time employees working 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program (Blueprint for Wellness®)
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities

Responsibilities

Specimen Collection & Processing

• Perform specimen collections following established procedures for a variety of tests, including venipuncture and capillary draws
• Handle difficult draws, including pediatric, geriatric, and hard sticks with minimal error
• Obtain patient identification and signatures to confirm specimen labeling accuracy
• Perform data entry as necessary
• Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test order
• Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services

Patient Experience & Customer Service

• Provide exemplary professional, respectful, and efficient service to all patients and clients
• Use strong verbal and written communications, problem-solving, and collaboration skills to complete daily procedures and address patient questions
• Perform highly accurate data entry for patient registration, test order entry, and billing information
• Maintain a clean, orderly, and welcoming collection environment
• Handle multiple priorities in a high-volume setting

Mentorship And Development

• Act as a role model and mentor to on-site staff, providing guidance and support
• Share expertise and knowledge to help team members develop their skills and capabilities
• Foster a collaborative and supportive environment that encourages learning and growth

Operations & Compliance

• Serve as a subject matter expert for complex specimen requirements, special processing, troubleshooting specimen issues, and business knowledge
• Demonstrate strong judgment in independently adapting to operational needs and ensuring workflow continuity
• Obtain identification and accurately enter billing information and collect payments when required, following corporate policies
• Follow departmental policies, procedures, safety protocols, and compliance standards, including confidentiality of patient information
• Utilize laboratory systems, directories, and corporate tools to confirm orders and documentation
• Support routine administrative tasks including supply stocking, sanitizing, maintaining logs, filing, email use, and answering phones
• Complete all training and maintain current phlebotomy skills and knowledge
• Ensure facilities are neat, clean, and in good repair; advise Group Leader or Supervisor of required repairs and maintenance

Site Support and Travel

• Assigned to a single designated Patient Service Centers (PSCs) or Client Offices (IOPs) location
• Must be flexible with scheduling, including weekends and holidays as needed
• Reliable transportation is required
• Minimal travel to sites beyond designated work site(s)

Requirements

• Three years of phlebotomy experience
• Customer service experience in a retail or service environment (preferred)
• High School Diploma or Equivalent (required)
• Phlebotomy certification (required in certain states, e.g., California, Nevada, Washington, and Louisiana)
• Phlebotomy accredited program, medical assistant, or paramedic training (preferred)

Qualifications

Physical And Mental Requirements

• Lift up to 15 lbs frequently; up to 40 lbs occasionally (with assistance as needed)
• Regularly perform repetitive hand motions with fine dexterity; stand or sit for extended periods
• Frequent walking and standing; occasional bending, kneeling, reaching, twisting, or pulling
• Extensive use of phone and computer; frequently communicating in English with patients and clients

Knowledge

• Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws

Skills

• Ability to perform accurate, error-free work in a fast-paced setting, with minimal on-site supervision
• Proven track record as a phlebotomist, including pediatric and geriatric collections
• Strong communication skills and ability to adapt to change

Languages

• English (required)