Phlebotomist II Territory

Responsibilities

• Specimen Collection & Processing
• Perform specimen collections following established procedures for a variety of tests.
• Handle some difficult draws, including pediatric, geriatric, and hard sticks with minimal error.
• Obtain patient identification and signatures to confirm specimen labeling accuracy.
• Perform data entry as necessary.
• Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test order.
• Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
• Patient Experience & Customer Service
• Independently resolves routine patient and client concerns and escalates non-routine issues appropriately.
• Provide strong professional, respectful, and efficient service to all patients and clients.
• Use verbal and written communication as well as problem-solving skills to complete daily procedures and address patient questions.
• Accurate data entry for patient registration, test order entry, and billing information.
• Communicate collection procedures clearly and address patient questions.
• Maintain a clean, orderly, and welcoming collection environment.
• Handle multiple priorities in a high-volume setting.
• Site Support & Travel
• Provide coverage across PSC and Client Offices within the assigned territory with minimal notice.
• Ensure that daily activities of the office are completed accurately and on time.
• Maintain reliable transportation and meet travel expectations for the role including having a valid driver license, and clean driving record, if applicable.
• Operations & Compliance
• Obtain identification and accurately enter billing information and collect payments when required, following corporate policies.
• Follow departmental policies, procedures, safety protocols, and compliance standards, including confidentiality of patient information.
• Utilize laboratory systems, directories, and corporate tools to confirm orders and documentation.
• Support routine administrative tasks including supply stocking, sanitizing, maintaining logs, filing, email use, and answering phones.
• Complete all training and maintain current phlebotomy skills and knowledge.

Qualifications

• Work Experience: Two years of phlebotomy experience required.
• Preferred Work Experience: Customer service in a retail or service environment.
• Physical And Mental Requirements: Lift up to 15 lbs frequently; up to 40 lbs occasionally (with assistance as needed).
• Regularly perform repetitive hand motions with fine dexterity; stand or sit for extended periods.
• Frequent walking and standing; occasional bending, kneeling, reaching, twisting, or pulling.
• Extensive use of phone and computer; frequently communicating in English with patients and clients.
• Knowledge: Strong knowledge of phlebotomy best practices and more complex collection practices, including pediatric and geriatric draws.
• Skills: Ability to work independently, performing accurate, error-free work in a fast-paced setting, with minimal on-site supervision. Experienced phlebotomy skills, including pediatric and geriatric collections. Strong communication skills and ability to adapt to change. Keyboard/data entry experience.
• Required High School diploma or equivalent.
• Languages: English (Required)
• Licenses and Certifications: Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana) (Required). Professional medical certification strongly desired (medical assistant, phlebotomy, or similar) (Preferred).