Phlebotomist II - Float

Responsibilities

• Greet patients professionally as they arrive at the laboratory and provide a welcoming, patient-focused experience.
• Explain venipuncture and other specimen collection procedures clearly and courteously so patients understand the process and feel at ease.
• Perform blood draws using straight needles and butterfly needles, demonstrating proper technique and adherence to safety protocols.
• Collect and store blood, urine, fecal, and other specimens according to established procedures and test requirements.
• Match laboratory requisition forms or computer-generated labels to specimen tubes to ensure 100% accuracy.
• Label, centrifuge, split, freeze, and otherwise process specimens as required by specific test orders and protocols.
• Package specimens for transport, following all procedures necessary to maintain specimen integrity, including correct containers and temperature requirements.
• Understand and comply with OSHA and DEP regulations and all applicable safety and compliance standards.
• Attend required annual department trainings and maintain current knowledge of laboratory procedures and safety guidelines.
• Answer telephone calls, provide laboratory results as appropriate, and respond to inquiries in a professional and timely manner.
• Update patient information accurately in the system and perform data entry related to specimen collection and processing.
• Record maintenance data and perform decontamination tasks to keep equipment and work areas clean, safe, and compliant.
• Prepare collection sites, including proper patient identification, site cleansing, and equipment setup prior to venipuncture or other specimen collection.
• Handle insurance and billing-related tasks associated with lab services, ensuring accurate information and documentation.
• Process samples from collection through final preparation for testing or transport, following all laboratory protocols.
• Provide excellent customer service to patients, demonstrating empathy, patience, and a patient-first mindset.
• Collaborate with physicians and other healthcare professionals by fully understanding and following all physician orders related to laboratory testing.
• Demonstrate reliability through consistent attendance and punctuality, and contribute positively to a strong team environment.
• Float between assigned locations in Newberg, Bridgeport, Sherwood, and Portland as scheduled, adapting to different sites while maintaining consistent service quality.

Essential Skills

• At least 6 months of hands-on phlebotomy experience, including routine venipuncture.
• Demonstrated experience drawing blood using straight needles and butterfly needles.
• Proficiency in blood collection, specimen collection, and specimen processing procedures.
• Able to perform centrifuging and other specimen preparation steps accurately and safely.
• Phlebotomy certification (where required by local or organizational standards).
• Previous customer service experience in any setting, with a strong focus on patient interaction.
• Proficiency with Microsoft Office Suite for basic data entry, documentation, and communication.
• Understanding of OSHA and DEP regulations and willingness to comply with all safety requirements.
• High School Diploma or GED.
• Strong patient-first mindset and commitment to delivering excellent customer service.
• Ability to take feedback well and eagerness to learn and improve.
• Prominent reliability and positive attendance record.
• Positive, hardworking attitude with the ability to take initiative and work well with others.
• Comfort working with diverse patient populations, including geriatrics.

Additional Skills & Qualifications

• Experience with venipuncture across a variety of patient types, including those requiring special care or techniques.
• Experience handling a range of specimen types, including blood, urine, and fecal specimens.
• Familiarity with laboratory information systems and computer labeling for test requisitions.
• Ability to read and interpret physician orders and match them accurately to laboratory requisitions.
• Strong attention to detail to ensure 100% accuracy in specimen labeling and test ordering.
• Effective communication skills for explaining procedures and answering patient and provider questions.
• Ability to manage multiple tasks in a fast-paced environment while maintaining high quality standards.
• Comfort working as a float across multiple locations and adapting quickly to different teams and workflows.
• Interest in long-term growth opportunities within a large, global laboratory organization, including potential movement into lab, sales, or client services roles.
• Alignment with a strong team environment and collaborative culture.