Phlebotomist - Float

About the role

The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.

Responsibilities

• Draws quality blood samples from patients and prepares specimens for lab testing.
• Follows established practices and procedures.
• Verifies patient demographic information and initials, including patient signature post-venipuncture.
• Maintains required records and documentation.
• Demonstrates leadership behaviors and focuses on process excellence.
• Ensures confidentiality and accuracy to patient information.
• Performs with confidence, both in forensic and clinical specimen collection and processing duties.
• Works under the direction of the area supervisor to perform daily activities accurately and on time.
• Maintains a safe and professional environment.
• Provides quality, error-free work in a fast-paced environment.
• Works independently with minimal on-site supervision.
• Has excellent phlebotomy skills, including pediatric and geriatric collections.
• Is flexible and available based on staffing needs, including weekends, holidays, on-call and overtime.
• Committed to all policies and procedures, including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
• Makes decisions based on established procedures and exercises good judgment.
• Has reliable transportation, valid driver license, and a clean driving record, if applicable.
• Handles multiple priorities in a high-volume setting.
• Demonstrates superior customer focus, communicates openly and transparently with peers, supervisors, and patients, accelerates and embraces change, and has knowledge of the business.
• Strong customer service background in a retail or service environment is preferred.
• Has keyboard/data entry experience.
• Floaters travel between multiple sites and are expected to be on time at whatever site they are covering for that day. They must also have a clean driving record.
• Capable of handling multiple priorities in a high-volume setting.
• Demonstrates superior customer focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business.

Requirements

• High school diploma or equivalent required.
• Medical training: medical assistant or paramedic training preferred.
• Phlebotomy certification preferred. Required in California, Nevada, and Washington.
• 1-3 years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections.
• 2 years in a Patient Service Center environment preferred.
• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills to include pediatric and geriatric.
• Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.
• Committed to all Policies & Procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
• Must be able to make decisions based on established procedures and exercise good judgment.
• Must have reliable transportation, valid driver license, and clean driving record, if applicable.
• Capable of handling multiple priorities in a high-volume setting.
• Demonstrates Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business.

Qualifications

• Customer service in a retail or service environment strongly preferred.

Skills

• Phlebotomy skills.
• Leadership behaviors.
• Confidence in forensic and clinical specimen collection and processing.
• Flexibility and availability based on staffing needs.
• Reliable transportation and valid driver license.
• Knowledge of the business.

Benefits

• Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
• Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
• Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
• 401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.

Pay

Compensation is commensurate with experience.

Schedule

Shift/Time Zone: 6A-3P Eastern Time.