Phlebotomist (Bilingual – English/Spanish)

Responsibilities

• Perform efficient and effective plasma collection from donors through venipuncture, monitoring the pheresis process, and adhering to Standard Operating Procedures (SOPs).
• Execute all aspects of the pheresis procedure and plasma collection, including donor setup, monitoring, and disconnect, in compliance with SOPs and FDA guidelines.
• Evaluate donor vein performance, identify potential issues, and make necessary corrections to ensure donor safety and product quality.
• Ensure a positive donor experience by maintaining an efficient donation process and addressing any concerns.
• Educate new donors on therapeutic products made from plasma, the screening process, health tests, appointment system, fees, center policies, and proper nutrition.
• Respond to donor questions accurately and professionally, and assist with or notify staff of any donor reactions.
• Document incidents during pheresis using a Personal Digital Assistant (PDA), including machine alerts, volume variances, and donor adverse events.
• Perform calibrations and verify maintenance as outlined in SOPs; troubleshoot and resolve complex equipment alarms or donor issues.
• Monitor donor flow, alert supervisors of issues, and collect arm or whole blood samples for testing.
• Accurately record donor data in the electronic donor information management system according to SOPs.
• Maintain a clean and efficient work environment, ensure sufficient operating supplies, and follow HSE and OSHA policies.
• Uphold confidentiality of personnel, donor, and center information.
• Assist with cross-training in other areas and provide bilingual support as needed.

Qualifications

• High school diploma or equivalent required.
• Minimum twelve (12) months of experience in a medical or healthcare environment preferred, or equivalent combination of education and experience.
• For centers in CA: Certified Phlebotomy Technician I or current Registered Nurse by the State of California is required for performing automated plasmapheresis procedures.
• Qualifications may vary based on local legal and/or educational requirements; refer to local job documentation where applicable.