Phlebotomist

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The Phlebotomist Float role supports Optum’s Pacific West region, improving health outcomes for over 2.5 million patients across California, Oregon, and Washington while fostering a culture of inclusion, caring, and professional development.

About the role

Under general supervision, the Phlebotomist Float performs a variety of laboratory duties, including specimen collection, processing, and waived testing. The position requires excellent communication skills, attention to detail, and a passion for providing exceptional patient care.

Responsibilities

• Collect blood specimens using venipuncture and capillary puncture techniques.
• Provide patients with collection instructions (urine, stool, etc.) and post‑phlebotomy care guidance.
• Maintain a clean, safe, and efficient work environment; properly dispose of bio‑hazardous and sharps materials.
• Process and prepare specimens for testing and transport, ensuring positive identification of all patient specimens.
• Troubleshoot and resolve issues related to specimen collection, testing, and equipment.
• Obtain specimens for microbiology testing and order sufficient supplies to prevent stockouts or use of outdated items.
• Perform waived laboratory testing as needed.
• Interact with patients and healthcare providers professionally and compassionately; register patients following reception standard operating procedures.
• Locate missing lab orders and specimens; demonstrate competent phone skills.
• Promote a positive work environment by acting maturely, responsibly, and respectfully toward colleagues, physicians, and patients.
• Integrate Lean principles to improve operational efficiency, reduce costs, and increase customer satisfaction.
• Complete all required compliance training (HIPAA, OSHA, etc.) and maintain confidentiality of patient information.
• Maintain regular and predictable attendance; travel to other locations when needed.
• Perform other duties as assigned.

Required Qualifications

• High School Diploma/GED.
• Completion of a Phlebotomy Certificate program from an accredited school.
• Medical Assistant – Phlebotomist (MA‑Pbt) certification to perform capillary and venous invasive procedures under supervision.
• BLS certification or ability to obtain within 6 months of employment.
• At least 1 year of computer proficiency with Microsoft Office and solid computer skills.
• At least 1 year of experience demonstrating excellent verbal and written communication skills.
• Reliable transportation and ability to travel to other locations.
• Physical ability to lift, push, pull, or carry heavy objects (occasionally up to 50 lb; regularly up to 24 lb).

Preferred Qualifications

• 6 + months of experience in a healthcare or patient‑facing role (e.g., medical assistant, support staff, phlebotomy, or laboratory).
• Ability to work independently with good judgment and accountability.
• Experience working on both small and large teams.
• Demonstrated ability to collaborate effectively with healthcare providers.
• Strong organizational and time‑management skills; ability to multitask and prioritize to meet deadlines.
• Ability to perform well under pressure in a fast‑paced environment.

Benefits

• Paid Time Off accrued from the first pay period.
• 8 Paid Holidays.
• Medical plan options with Health Spending Account or Health Savings Account.
• Dental, Vision, Life & AD&D insurance.
• Short‑term and Long‑term disability coverage.
• 401(k) Savings Plan and Employee Stock Purchase Plan.
• Education reimbursement.
• Employee discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary benefits (pet insurance, legal insurance, long‑term care insurance, etc.).
• Competitive base pay, performance rewards, and recognition programs.

Pay

The hourly rate for this full‑time position ranges from $16 – $29 per hour**, based on factors such as local labor market, education, experience, and certifications. All applicable minimum wage laws are observed.