Phlebotomist

About the role

The Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR I draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR I will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.

Responsibilities

• Represent the face of the company to patients.
• Draw quality blood samples from patients.
• Prepare specimens for lab testing.
• Follow established practices and procedures.
• Create an atmosphere of trust and confidence.
• Explain procedures to patients.
• Draw blood specimens skillfully, safely, and accurately.
• Demonstrate Leadership Behaviors.
• Focus on process excellence.
• Maintain sensitivity to confidentiality and accuracy of patient information.
• Under the direction of the area supervisor, perform daily activities accurately and on time.
• Maintain a safe and professional environment.
• Perform forensic and clinical specimen collection and processing duties following established practices and procedures.
• Maintain required records and documentation.
• Demonstrate organizational commitment and promote a positive image to patients, clients, employees and the public.

Requirements

• High school diploma or equivalent (required).
• Medical training: medical assistant or paramedic training preferred.
• Phlebotomy certification preferred (required in California, Nevada, and Washington).
• Minimum of 6 months experience (required).
• One or more years of phlebotomy experience preferred.
• Ability to provide quality, error‑free work in a fast‑paced environment.
• Ability to work independently with minimal on‑site supervision.
• Excellent phlebotomy skills, including pediatric and geriatric.
• Customer service experience in a retail or service environment preferred.
• Keyboard/data entry experience required.

Schedule

M‑F 0800‑1300 Mountain Standard Time