Phlebotomist

About the role

The Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR I draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR I will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.

Responsibilities

• Draws quality blood samples from patients and prepares specimens for lab testing following established practices and procedures.
• Maintains direct contact with patients, creates an atmosphere of trust and confidence while explaining procedures and drawing blood specimens skillfully, safely, and accurately.
• Demonstrates Leadership Behaviors focusing on process excellence, confidentiality, and accuracy of patient information.
• Performs daily activities accurately and on time under the direction of the area supervisor.
• Maintains a safe and professional environment.
• Conducts forensic and clinical specimen collection and processing with confidence, following established practices and procedures.
• Maintains required records and documentation.
• Demonstrates organizational commitment and promotes a positive image to patients, clients, employees, and the public.

Requirements

• High school diploma or equivalent required.
• Medical assistant or paramedic training preferred.
• Phlebotomy certification preferred (required in California, Nevada, and Washington).
• Minimum of 6 months of experience required.
• One or more years of phlebotomy experience preferred.
• Ability to provide quality, error‑free work in a fast‑paced environment.
• Ability to work independently with minimal on‑site supervision.
• Excellent phlebotomy skills, including pediatric and geriatric populations.
• Customer service experience in a retail or service environment preferred.
• Keyboard/data entry experience required.

Skills

• Phlebotomy expertise (including pediatric and geriatric)
• Customer service aptitude
• Keyboard/data entry proficiency
• Ability to work independently
• Commitment to quality and accuracy