Phlebotomist

About the Role

The Patient Services Representative II (PSR II) is the face of the company to patients, providing a trustworthy and confident environment while drawing quality blood samples and preparing specimens for lab testing. The role involves direct patient interaction, explaining procedures, and ensuring accurate, safe, and confidential handling of patient information. Assignments may be at a doctor’s office, a patient service center, or other locations as business needs dictate.

Responsibilities

• Draw blood specimens, including pediatric, geriatric, and capillary collections, and prepare them for laboratory testing.
• Verify patient demographic information and obtain patient signatures post‑venipuncture to confirm correct labeling.
• Maintain required records and documentation for each specimen.
• Perform daily activities accurately and on time under the direction of the area supervisor.
• Maintain a safe and professional environment.
• Demonstrate leadership behaviors, process‑excellence skills, and sensitivity to confidentiality.
• Promote a positive image of the organization to patients, clients, employees, and the public.
• Travel to multiple locations and cover patient service center or in‑office phlebotomy sites with minimal notice.

Requirements

• Ability to deliver quality, error‑free work in a fast‑paced environment.
• Capability to work independently with minimal on‑site supervision.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Flexibility to work weekends, holidays, on‑call, and overtime as staffing needs dictate.
• Commitment to company policies, dress code, health & safety standards, and Everyday Excellence Guiding Principles.
• Good judgment and decision‑making based on established procedures.
• Reliable transportation, a valid driver’s license, and a clean driving record (if applicable).
• Ability to handle multiple priorities in a high‑volume setting.
• Superior customer focus with transparent communication and adaptability to change.
• Keyboard and data‑entry proficiency.

Qualifications

• High school diploma or equivalent (required).
• Medical assistant or paramedic training (preferred).
• Phlebotomy certification (required in California, Nevada, and Washington; preferred elsewhere).
• 1–3 years phlebotomy experience, including pediatric, geriatric, and capillary collections (required).
• 2 years experience in a Patient Service Center environment (preferred).
• Customer service experience in a retail or service setting (highly preferred).

Benefits

• Healthcare insurance through BlueCross BlueShield of Illinois for employees and dependents, with premiums subsidized by Synectics.
• Dental insurance via MetLife for employees and dependents.
• Vision insurance through VSP for employees and dependents.
• 401(k) Investment Savings Retirement Plan, available to employees 21 years or older after one year of employment.

Schedule

Monday – Friday, 7:30 am – 4:30 pm EST.