Phlebotomist

About the role

The Patient Services Representative II (PSR II) is the face of the company to patients who come in for routine health visits or major health decisions. The PSR II draws quality blood samples, prepares specimens for lab testing, and follows established practices and procedures. This role involves direct patient contact, creating an atmosphere of trust and confidence while explaining procedures and performing venipuncture safely and accurately. The PSR II demonstrates leadership behaviors, focuses on process‑excellence skills, and maintains confidentiality and accuracy of patient information. Assignments may be at a doctor’s office, a patient service center, or other locations as business needs dictate.

Responsibilities

• Draw blood specimens from patients and prepare them for laboratory testing.
• Maintain a safe and professional environment while performing forensic and clinical specimen collection and processing.
• Verify patient demographic information and obtain patient signatures post‑venipuncture to confirm correct labeling.
• Maintain required records and documentation accurately and on time.
• Promote a positive image of the organization to patients, clients, employees, and the public.
• Work under the direction of the area supervisor and perform daily activities with confidence.
• Handle multiple priorities in a high‑volume setting.
• Travel to multiple locations and cover patient service center/in‑office phlebotomy sites with minimal notice.

Requirements

• High school diploma or equivalent (required).
• Medical training such as medical assistant or paramedic training (preferred).
• Phlebotomy certification (required in California, Nevada, and Washington; preferred elsewhere).
• 1–3 years phlebotomy experience, including pediatric, geriatric, and capillary collections (required).
• 2 years experience in a Patient Service Center environment (preferred).
• Excellent phlebotomy skills, especially with pediatric and geriatric patients.
• Ability to provide quality, error‑free work in a fast‑paced environment.
• Ability to work independently with minimal on‑site supervision.
• Flexibility to work weekends, holidays, on‑call, and overtime as staffing needs dictate.
• Commitment to company policies, dress code, employee health & safety, and Everyday Excellence Guiding Principles.
• Good judgment and decision‑making based on established procedures.
• Reliable transportation, valid driver’s license, and clean driving record (if applicable).
• Superior customer focus with the ability to communicate openly and transparently with peers, supervisors, and patients.
• Ability to accelerate and embrace change and knowledge of the business.
• Customer service experience in a retail or service environment (highly preferred).
• Keyboard and data‑entry experience.

Schedule

Day shift, EST time zone, Monday – Friday, 8:00 AM – 5:00 PM.

Benefits

• Healthcare insurance through BlueCross BlueShield of Illinois; eligibility begins the first day of the month after 60 days of continuous full‑time employment, with premiums subsidized by the company.
• Dental insurance through MetLife; eligibility same as healthcare coverage.
• Vision insurance through VSP; eligibility same as healthcare coverage.
• 401(k) Investment Savings Retirement Plan; eligible employees 21 years or older may enroll on the first of the month after completing one calendar year of employment.