Phlebotomist

About the role

The Patient Services Representative II (PSR II) serves as the face of the company to patients, drawing quality blood samples, preparing specimens for lab testing, and creating an atmosphere of trust while explaining procedures. The role may be assigned to a doctor’s office, a patient service center, or other locations as business needs dictate, and operates under the direction of the area supervisor.

Responsibilities

• Draw blood specimens from patients and prepare them for laboratory testing following established practices and procedures.
• Explain procedures to patients, verify patient demographic information and signatures post‑venipuncture, and ensure correct labeling of tubes in the patient’s presence.
• Maintain required records and documentation accurately and on time.
• Perform both forensic and clinical specimen collection and processing duties with confidence.
• Maintain a safe and professional environment and demonstrate leadership behaviors focused on process excellence.
• Promote a positive image of the organization to patients, clients, employees, and the public.
• Handle multiple priorities in a high‑volume setting while providing superior customer focus.
• Travel to multiple locations and cover in‑office or patient service center phlebotomy sites with minimal notice.
• Adhere to company policies, dress code, health & safety guidelines, and Everyday Excellence Guiding Principles.
• Perform keyboard and data‑entry tasks as needed.

Requirements

• High school diploma or equivalent (required).
• Medical assistant or paramedic training (preferred).
• Phlebotomy certification (required in California, Nevada, and Washington).
• 1–3 years phlebotomy experience, including pediatric, geriatric, and capillary collections (required).
• 2 years experience in a Patient Service Center environment (preferred).
• Excellent phlebotomy skills, especially with pediatric and geriatric patients.
• Ability to provide quality, error‑free work in a fast‑paced environment and work independently with minimal supervision.
• Flexibility to work weekends, holidays, on‑call, and overtime as staffing needs dictate.
• Reliable transportation, valid driver’s license, and clean driving record (if applicable).
• Strong customer service orientation and ability to communicate openly and transparently with peers, supervisors, and patients.
• Keyboard/data‑entry experience.

Benefits

• Healthcare Insurance through BlueCross BlueShield of Illinois (eligibility after 60 days of continuous full‑time employment).
• Dental Insurance via MetLife (eligibility after 60 days of continuous full‑time employment).
• Vision Insurance through VSP (eligibility after 60 days of continuous full‑time employment).
• 401(k) Investment Savings Retirement Plan – eligible after 1 year of employment for employees 21 years or older.

Schedule

Central Time Zone – 7:45 AM to 3:00 PM. Flexible hours required to cover multiple locations, including weekends, holidays, on‑call, and overtime as needed.