Phlebotomist

About the role

The Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR I draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR I will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Under the direction of the area supervisor, perform daily activities accurately and on time. Maintain a safe and professional environment. Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures. Maintains required records and documentation. Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.

Responsibilities

• Draw quality blood samples from patients and prepare specimens for lab testing following established practices and procedures.
• Create an atmosphere of trust and confidence while explaining procedures and drawing blood specimens skillfully, safely, and accurately.
• Demonstrate Leadership Behaviors while focusing on process excellence, confidentiality, and accuracy of patient information.
• Perform daily activities accurately and on time under the direction of the area supervisor.
• Maintain a safe and professional environment.
• Perform forensic and clinical specimen collection and processing duties with confidence, following established practices and procedures.
• Maintain required records and documentation.
• Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the public.

Requirements

• High school diploma or equivalent.
• Medical assistant or paramedic training preferred.
• Minimum of 6 months experience; one(+) years phlebotomy experience preferred.

Skills

• Excellent phlebotomy skills, including pediatric and geriatric.
• Phlebotomy certification preferred (required in California, Nevada, and Washington).
• Ability to provide quality, error‑free work in a fast‑paced environment.
• Ability to work independently with minimal on‑site supervision.
• Customer service experience in a retail or service environment preferred.
• Keyboard/data entry experience required.

Benefits

• Healthcare Insurance: Synectics offers eligible employees and their dependents coverage through BlueCross BlueShield of Illinois. Eligibility begins the 1st day of the calendar month following 60 days of continuous full‑time employment; premiums are subsidized.
• Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins the 1st day of the calendar month following 60 days of continuous full‑time employment.
• Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins the 1st day of the calendar month following 60 days of continuous full‑time employment.
• 401(k) Plan: Synectics Inc. Investment Savings Retirement Plan. Employees 21 years of age or older may invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.

Schedule

Shift/Time Zone: Monday–Friday, 8 a.m.–5 p.m., usually finishing a couple hours early on Fridays with a 1‑hour lunch break.