Phlebotomist

About the role

The Patient Services Representative II (PSR II) is the face of the company to patients, providing a trustworthy and confident environment while explaining procedures and drawing blood specimens safely and accurately. The role may be assigned to a doctor’s office, a patient service center, or other locations as business needs dictate, and includes leadership behaviors focused on process excellence, confidentiality, and accuracy of patient information.

Responsibilities

• Draw quality blood samples from patients, including pediatric, geriatric, and capillary collections.
• Prepare specimens for laboratory testing following established practices and procedures.
• Verify patient demographic information and obtain patient signatures post‑venipuncture to confirm correct labeling.
• Maintain required records and documentation for each specimen.
• Promote a positive image of the organization to patients, clients, employees, and the public.
• Maintain a safe and professional work environment.
• Perform both forensic and clinical specimen collection and processing duties with confidence.
• Travel between multiple locations and cover patient service center or in‑office phlebotomy sites with minimal notice.

Requirements

• High school diploma or equivalent (required).
• 1–3 years phlebotomy experience, inclusive of pediatric, geriatric, and capillary collections (required).
• 2 years experience in a Patient Service Center environment (preferred).
• Phlebotomy certification (required in California, Nevada, and Washington; preferred elsewhere).
• Medical assistant or paramedic training (preferred).
• Excellent phlebotomy skills with the ability to work independently in a fast‑paced environment.
• Reliable transportation, valid driver’s license, and clean driving record if applicable.
• Flexibility to work weekends, holidays, on‑call, overtime, and multiple shifts as staffing needs dictate.
• Ability to handle multiple priorities in a high‑volume setting.
• Commitment to company policies, dress code, health & safety guidelines, and Everyday Excellence Guiding Principles.
• Keyboard/data entry experience.

Skills

• Superior customer focus and transparent communication with patients, peers, and supervisors.
• Strong judgment and decision‑making based on established procedures.
• Ability to accelerate and embrace change.
• Knowledge of the business and its processes.

Benefits

• Healthcare insurance (BlueCross BlueShield of Illinois) for employees and dependents, eligibility after 60 days of continuous full‑time employment.
• Dental insurance (MetLife) for employees and dependents, same eligibility.
• Vision insurance (VSP) for employees and dependents, same eligibility.
• 401(k) Investment Savings Retirement Plan – eligible employees 21 + can enroll after one calendar year of employment.

Schedule

Day shift, Monday – Friday, 8 am – 5 pm EST. Flexible availability required for weekends, holidays, on‑call, overtime, and travel between locations.