Phlebotomist

About the role

The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures and drawing blood specimens in a skillful, safe, and accurate manner. Successful applicants may be assigned to a doctor's office, a patient service center, or as business needs dictate.

Responsibilities

• Perform daily activities accurately and on time under the direction of the area supervisor.
• Maintain a safe and professional environment.
• Perform forensic and clinical specimen collection and processing duties following established practices and procedures.
• Verify patient demographic information, including patient signature post-venipuncture, to confirm tubes were labeled in their presence and the name on the label is correct.
• Maintain required records and documentation.
• Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the public.
• Handle multiple priorities in a high-volume setting.

Requirements

• High school diploma or equivalent required.
• 1-3 years of phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections.
• 2 years in a Patient Service Center environment preferred.
• Phlebotomy certification preferred; required in California, Nevada, and Washington.
• Medical training (e.g., medical assistant or paramedic) preferred.
• Excellent phlebotomy skills, including pediatric and geriatric.
• Ability to work independently with minimal on-site supervision.
• Flexible and available based on staffing needs, including weekends, holidays, on-call, and overtime.
• Committed to all Policies & Procedures, including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
• Must be able to make decisions based on established procedures and exercise good judgment.
• Reliable transportation, valid driver’s license, and clean driving record (if applicable).
• Travel and flexible hours required to work multiple locations with minimal notice.
• Customer service experience in a retail or service environment highly preferred.
• Keyboard/data entry experience.
• Pediatric experience.

Skills

• Ability to provide quality, error-free work in a fast-paced environment.
• Superior customer focus and ability to communicate openly and transparently with peers, supervisors, and patients.
• Ability to accelerate and embrace change.
• Knowledge of our business.

Benefits

• Healthcare Insurance: Eligible employees and their dependents receive healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment. Premiums are subsidized by Synectics.
• Dental Insurance: Eligible employees and their dependents receive a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment.
• Vision Insurance: Eligible employees receive vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment.
• 401(k) Plan: Synectics offers all employees aged 21 or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year of employment.

Schedule

• Shift/Time Zone: Central (8 AM – 5 PM).
• Flexible hours, including weekends, holidays, on-call, and overtime as needed.
• Travel and coverage at multiple Patient Service Center/In-Office Phlebotomy locations with minimal notice.