Phlebotomist
Synectics Inc. · New Bern, NC · 5 days ago
ScienceContract
About the role
The role is responsible for managing customer relationships and providing technical support.
Responsibilities
- Manage customer interactions through phone and email
- Provide technical support to customers
- Escalate complex issues to senior team members
Requirements
- Bachelor's degree in Computer Science or related field
- 2+ years of experience in customer service or technical support
- Strong problem-solving skills
- Excellent communication and interpersonal skills
Qualifications
- Proficiency in Microsoft Office Suite
- Experience with CRM systems
- Knowledge of relevant industry standards and best practices
Skills
- Customer service orientation
- Technical troubleshooting abilities
- Adaptability to changing priorities
Benefits
- Competitive salary package
- Flexible work schedule
- Professional development opportunities
Pay
Salary range: $50,000 - $70,000 annually
Schedule
Full-time position, 40 hours per week