Phlebotomist

About the role

The Patient Services Representative II (PSR II) serves as the face of the company to patients, drawing quality blood samples, preparing specimens for lab testing, and creating an atmosphere of trust and confidence. The role may be assigned to a doctor's office, a patient service center, or other locations as business needs dictate, and requires adherence to established practices, confidentiality, and accuracy.

Responsibilities

• Draw blood specimens from patients, including pediatric, geriatric, and capillary collections, and prepare them for laboratory testing.
• Explain procedures to patients and verify patient demographic information and signatures post‑venipuncture to ensure correct labeling.
• Maintain required records and documentation for each specimen.
• Perform both forensic and clinical specimen collection and processing duties following established practices.
• Maintain a safe and professional environment while demonstrating leadership behaviors and process‑excellence skills.
• Adapt to staffing needs, covering multiple locations, weekends, holidays, on‑call, and overtime as required.
• Communicate openly and transparently with peers, supervisors, and patients, providing superior customer focus.

Requirements

• High school diploma or equivalent (required).
• Medical training such as medical assistant or paramedic (preferred).
• Phlebotomy certification (required in California, Nevada, and Washington; preferred elsewhere).
• 1–3 years phlebotomy experience, inclusive of pediatric, geriatric, and capillary collections.
• 2 years experience in a Patient Service Center environment (preferred).
• Customer service experience in a retail or service setting (highly preferred).
• Keyboard/data entry proficiency.
• Ability to provide quality, error‑free work in a fast‑paced environment and work independently with minimal supervision.
• Flexible availability for weekends, holidays, on‑call, overtime, and travel to multiple locations with minimal notice.
• Reliable transportation, valid driver’s license, and clean driving record (if applicable).
• Commitment to company policies, dress code, health & safety standards, and Everyday Excellence Guiding Principles.

Benefits

• Healthcare insurance through BlueCross BlueShield of Illinois (eligibility after 60 days of continuous full‑time employment).
• Dental insurance via MetLife (eligibility after 60 days of continuous full‑time employment).
• Vision insurance through VSP (eligibility after 60 days of continuous full‑time employment).
• 401(k) Investment Savings Retirement Plan – eligible employees 21 years or older may enroll after one calendar year of employment.

Schedule

Shift: Eastern Time Zone, 7:30 AM – 4:00 PM. Flexible hours required to cover multiple locations, weekends, holidays, on‑call, and overtime as needed.