Phlebotomist

About the role

The Phlebotomist Float at Optum Pacific West is responsible for performing a variety of laboratory duties, including specimen collection, processing, and waived testing. This position requires excellent communication skills, detail-oriented, and a passion for providing exceptional patient care.

Responsibilities

• Venipuncture and specimen collection: Collect blood specimens from patients using venipuncture and capillary puncture techniques promptly.
• Maintain a clean, safe, and efficient work environment.
• Process and prepare specimens for testing and transport.
• Troubleshoot and resolve issues related to specimen collection, testing, and equipment.
• Give proper patient collection instructions (i.e. urine collection, stool collection, etc.).
• Instruct patients in post-phlebotomy care.
• Properly dispose of bio-hazardous and sharps materials.
• Obtain specimens for microbiology testing.
• Order sufficient supplies to perform the workload and rotate stock and prevent the use of outdated supplies.
• Follow the venipuncture and processing standards of work (SOW).
• Perform waived laboratory testing.
• Customer Experience: Interact with patients and healthcare providers in a professional and compassionate manner.
• Register patients while following the reception standard of work (SOW).
• Locate missing lab orders and specimens.
• Communicate effectively via phone.
• Duties integrated into all job functions: Promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting oneself professionally, courteously, and respectfully toward fellow employees, physicians, and patients.
• Relate to other people beyond giving and receiving instructions: Negotiate, instruct, supervise, persuade, or speak with others; respond openly and appropriately to feedback regarding performance from a supervisor.
• Perform all duties in a manner that promotes and supports the Core Values.
• Integrate Lean principles, practices, and tools to improve operational efficiency, reduce costs, and increase customer satisfaction.
• Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements.
• Ensure confidentiality of patient information by following HIPAA guidelines.
• Absolutely must have regular and predictable attendance.
• Perform other duties as assigned.

Requirements

• High School Diploma/GED.
• Completion of a Phlebotomy Certificate program through an accredited school.
• Medical Assistant - Phlebotomist (MA-Pbt) certification from the state to perform capillary and venous invasive procedures for blood withdrawal under the supervision of a health care practitioner.
• BLS certification or the ability to obtain within 6 months of employment.
• 1+ years of computer proficiency experience in Microsoft Office and demonstrates solid computer skills.
• 1+ years of experience in excellent verbal and written communication skills and the ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others.
• Ability to have reliable transportation and travel to other locations.
• Ability to use muscles to lift, push, pull, or carry heavy objects. Occasionally, lifting to 50 pounds and carrying up to 24 pounds may be required.
• Access to reliable transportation and travel to other locations.

Qualifications

• 6+ months of experience in a healthcare or patient-facing role, such as a medical assistant or support staff or phlebotomy and/or laboratory experience.
• Soft Skills: Ability to work independently and maintain good judgment and accountability; demonstrated ability to work well with health care providers; strong organizational and time management skills; ability to multi-task and prioritize tasks to meet all deadlines; ability to work well under pressure in a fast-paced environment.

Skills

• Excellent verbal and written communication skills.
• Ability to work independently and maintain good judgment and accountability.
• Strong organizational and time management skills.
• Ability to multi-task and prioritize tasks to meet all deadlines.
• Ability to work well under pressure in a fast-paced environment.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution.