Phleb / CS Representative I - Exam One

Responsibilities

• Researches, answers, follows up and tracks client, agent, and field questions appropriately and in a timely manner.
• Gives out specimen requirements, requests additional tests and provides reports.
• Documents all calls and submits problem or difficult calls to the manager.
• Schedules applicants with an examiner or at a PSC site and communicates with agents, applicants and examiners.
• Conducts in-center exams which include taking basic vitals, medical histories, venipuncture, urine collection, and EKG.
• Collects specimens for pre-employment drug screenings and other Quest Diagnostics services.
• Responds to the needs and requests of clients and Quest Diagnostics management and staff in a professional and expedient manner.
• Observes all compliance policies and safety policies and procedures as outlined in the Quest Diagnostics Safety Manual or safety matters included in other special training.
• Other duties as assigned.

Requirements

• Minimum one year customer service experience and one year phlebotomy experience with pediatric and geriatric patients.
• Preferred urine or hair follicle collection and EKG experience.

Qualifications

• High School Diploma or Equivalent.
• Excellent interpersonal and communication skills.
• Ability to type 40 wpm.
• Basic computer skills in Microsoft office with the ability to learn new software.

Skills

• Excellent interpersonal and communication skills.
• Basic computer skills in Microsoft office.

About the Role

Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours.
• Best-in-class well-being programs.
• Annoymous health assessment program.
• Blueprint for Wellness® healthyMINDS mental health program.
• Vacation and Health/Flex Time.
• 6 Holidays plus 1 "MyDay" off.
• FinFit financial coaching and services.
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan.
• Life and disability insurance, plus buy-up option.
• Flexible Spending Accounts.
• Annual incentive plans.
• Matching gifts program.
• Education assistance through MyQuest for Education.
• Career advancement opportunities and so much more!

Pay

Pay range: $17.20+ per hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Schedule

Monday to Friday, 8:00 AM to 5:00 PM.