Pharmacy Workflow Technician

Aventura, FL | Onsite Monday - Friday | 8:00 AM - 5:00 PM EST
Location: 2875 NE 191st Street, Suite 500 Aventura, FL 33180

About the role

The Pharmacy Workflow Technician is responsible for processing incoming referral documentation and completing patient and prescriber registration activities that initiate the patient intake process. This role serves as a key point of contact for patients, referral sources, and healthcare providers by ensuring patient information is collected accurately, workflow documentation is complete, and customer inquiries are handled professionally and efficiently. Success in this role requires exceptional attention to detail, strong organizational skills, and a commitment to providing outstanding customer service.

Responsibilities

• Receive, identify, and process incoming referral documentation
• Review patient and prescriber information for completeness and accuracy
• Contact referral sources to obtain missing information needed for processing
• Enter and maintain accurate patient information within company systems
• Assign and organize documentation within patient records
• Contact patients to gather information, provide updates, and establish positive customer relationships
• Answer and triage incoming telephone calls
• Document all case activity, communications, and correspondence accurately
• Ensure workflow activities comply with regulatory requirements and company policies
• Assist with administrative support activities and workflow-related projects
• Support new employee training as assigned
• Collaborate with team members to ensure high-quality patient service
• Maintain HIPAA compliance and patient confidentiality at all times

Requirements

• High School Diploma or GED
• Active Florida Pharmacy Technician License
• Strong customer service skills
• Excellent written and verbal communication skills
• Exceptional attention to detail and accuracy
• Strong organizational and time management abilities
• Ability to prioritize work and meet deadlines
• Ability to work independently with minimal supervision
• Basic computer proficiency
• Proficiency with Microsoft Office applications

Preferred Qualifications

• Medical insurance verification experience
• Pharmacy technician experience
• Healthcare administrative experience
• Experience working with patient intake, referrals, or customer service
• Experience working with healthcare software systems

Skills

• Thrives in a fast-paced healthcare environment
• Highly organized and detail-oriented
• Enjoys helping patients and healthcare providers
• Demonstrates professionalism and empathy in every interaction
• Can quickly learn new systems and processes
• Works well independently and as part of a team
• Maintains a positive attitude and strong work ethic

Benefits

• Medical, Dental, and Vision Insurance
• Company-Paid Life Insurance
• Long-Term Disability Insurance
• Generous Paid Time Off
• 401(k) with Employer Match
• Career Growth and Development Opportunities
• Collaborative Team Environment
• Mission-Driven Culture Focused on Improving Lives

Schedule

Onsite Monday - Friday | 8:00 AM - 5:00 PM EST