Pharmacy Technician Specialist I Heart Failure/VAD AH Specialty Pharmacy FT

Department 02422 GCMG SHVI: Kenilworth - Surgery Transplant: Heart Status Full time Benefits Eligible Yes Hours Per Week 40 Schedule Details/Additional Information Monday – Friday 8:30-5pm. Hybrid. 4400 Golf Acres Drive 28208 Pay Range $24.10 - $36.15 Major Responsibilities Completes area-specific work as outlined by standard processes, procedures and adherent to policiesServes as an expert with equipment and technology in specialized areaProblem solves technical issues in the specialized area as they ariseEnsures documents and records are accurate and completed in a timely fashionSupports methods of communication and coordination with patients and care teamIdentifies quality improvement opportunities based on specialized skill set to ensure safe, effective, and efficient services and patient careProvides input to and supports implementation of operational changes, advancements, and site and system standardizationParticipates in site or system specialized work teams, committees, and councils, as applicableComplies with legal, regulatory, and accreditation standardsKeeps current with changes in the specialized field and collaborates with department leadership to adopt best practicesMaintains updated knowledge and skills and contributes to the education of othersContributes positively to execution of pharmacy department initiativesAccepts assignments of tasks from other pharmacy teammate roles when workload dictates Licensure, Registration, And/or Certification Required Registration/Licensure with state board of pharmacy per state of employment requirementsCertification through Pharmacy Technician Certification Board (CPhT) or National Health Career Association (ExCPT) Education Required High school diploma or GED equivalent. Experience Required Typically requires 3 years of experience in health care, insurance industry, pharmacy, or medical background. At least 2 years of retail pharmacy experience preferred; general knowledge around insurance trouble shooting, prior authorizations, and copay assistance. Must be computer savvy, and have a drive to work in a high volume / high demand department with great critical thinking skills. Must be able to work well independently and well in a team environment. Knowledge, Skills & Abilities Required Excellent oral, written, interpersonal, and customer service skillsMust be able to speak and be understood by others to communicate effectivelyCritical thinking and problem-solving skillsBasic math skillsStrong background in medical terminology preferredOrganizational skills and analytical ability to prepare reports and reconcile reports correctlyAbility to evaluate and measure customer needs – set clear standards to ensure needs are metAbility to maintain strict confidentialitySelf-discipline and attention to detailWorking PC knowledge including Microsoft Office Suite (Word, Excel and Outlook), Internet, and general Call Center Systems Physical Requirements And Working Conditions Must be able to sit, stand, walk, lift, bend, kneel, climb, twist, crawl and reach above shoulders. May require extended periods of sitting.Requires considerable walking, standing, pushing mobile cart of approximately 50 pounds and lifting 35 pounds of material. Must have functional vision, touch and hearingMust be able to speak and be understood by others to communicate effectively Utilizes appropriate personal protective equipment (PPE) to perform job duties and minimize exposure to hazardous agents, body fluids, and communicable diseases.May be exposed to chemical hazardsMay be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease.Frequent fine motor motion of hands and wrists to perform manipulative skills such as writing, typing, data entry into the computer, and preparation of medications, including use of syringesTakes necessary precautions to avoid inadvertent needle sticks, minor cuts or bruises. Exposed to various conditions throughout the workday such as walking on hard surfaces, climbing stairs and changes in temperature and humidity. Operates all equipment necessary to perform the jobFlexibility to travel between pharmacy locationsThis job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of physical requirements and working conditions Preferred Job Requirements Preferred Education Associate or bachelor's degree This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our CommitmenttoYou Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or trainingPremium pay such as shift, on call, and more based on a teammate's jobIncentive pay for select positionsOpportunity for annual increases based on performance Benefits And More Paid Time Off programsHealth and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term DisabilityFlexible Spending Accounts for eligible health care and dependent care expensesFamily benefits such as adoption assistance and paid parental leaveDefined contribution retirement plans with employer match and other financial wellness programsEducational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. The Heart Failure Pharmacy Technician Specialist is responsible for receiving and/or processing prescriptions specifically related to specialty medications for various disease states, addressing and resolving rejected claims, conducting and completing necessary third party (insurance) specialty prior authorization requests. The advanced role that performs duties of in coordinating and managing all aspects related to insurance benefit information, authorization and billing. Interacts with pharmacists, medical/clinical staff, fiscal personnel, department managers, access services staff, coding staff, billing assistants, interdisciplinary caregivers, and patients. The Technician is expected to maintain a general knowledge of all the disease categories adopted by Specialty Pharmacy Management. Performs services and functions within assigned area(s) where complex pharmaceutical processes require the utilization of advanced skills and knowledge beyond those routinely required across pharmacy technician roles. Works primarily in unique pharmacy environments.