Pharmacy Technician [SK-14394]

About the role

Aquent is partnering with a leading organization dedicated to enhancing community health and well-being through accessible and efficient pharmaceutical services. In this role, you will be at the heart of patient care, ensuring individuals receive vital medications with precision and compassion. You will leverage cutting-edge fulfillment systems to ensure accuracy and efficiency, directly contributing to patient health and satisfaction. Your work will streamline prescription processes and support operations, ultimately delivering seamless healthcare services and improving community well-being.

Responsibilities

• Process prescription exceptions, including resolving claim rejects and conducting member and physician outreach to ensure continuity of care.
• Accurately enter member demographics and prescription information into the data processing system, maintaining high standards of data integrity.
• Research and resolve rejected insurance billing issues and/or escalated member concerns, acting as a vital link between patients and their medication access.
• Escalate questions regarding prescriptions to a Pharmacist for interpretation or guidance on processing, ensuring patient safety and adherence to protocols.
• Assist with inbound and/or outbound patient or physician communications, providing clear and compassionate support.
• Perform other assigned duties to support comprehensive pharmacy operations, contributing to the overall efficiency and success of the team.

Qualifications

• High School diploma or equivalent.
• 2-4 years of experience in a similar pharmaceutical support role.
• Current Registration and Certification as required by the state of operation.
• Proficiency in basic computer skills for data entry and system navigation.
• Strong attention to detail and accuracy, critical for medication handling and data processing.
• Excellent communication and interpersonal skills, essential for effective patient and physician interactions.
• Demonstrated ability to problem-solve and effectively resolve billing and prescription issues.

Benefits

• Health benefit contributions.
• Retirement plans with match.
• Flexible spending accounts.