Pharmacy Technician / Pharm Tech Apprenticeship

About the Role

Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you'll be front and center – interacting with our customers and developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support – including the latest technology – to grow their careers and reach their goals.

Walgreens is proud to invest in and champion an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP & Department of Labor. This apprenticeship program gives you an entry point to a career in health care by guiding you in taking steps towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician and helping you maintain the high level of skill required in the pharmacy care industry. The program arms you with a nationally recognized, portable credential that will help you advance your career.

Responsibilities

• Assists the pharmacist, under direct supervision, in the practice of pharmacy in accordance with state and federal regulations and company policies.
• Uses pharmacy systems to obtain patient and drug information and process prescriptions.
• Assists the pharmacist in the performance of Pharmacy Department duties, including:
  • Entering patient and drug information correctly.
  • Filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
  • Assisting pharmacists in scheduling and maintaining workflow.
• Reports prescription errors immediately to the pharmacist on duty and adheres to Company policies and procedures related to pharmacy errors and the Quality Improvement Program.
• Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
• Registers all related sales on assigned cash register, collects and handles cash as required.
• Assists customers in locating over-the-counter products.
• Handles telephone calls that do not require the pharmacist’s personal attention, including those to physicians.
• Processes (corrects and resubmits) manual claims for third-party program prescription services in a timely and efficient manner.
• Assists with inventory management activities, such as ordering, unpacking, checking, and storing shipments of pharmaceuticals.
• Maintains knowledge of Company asset protection techniques and files claims for warehouse overages, shortages, order errors, or damaged goods involving prescription drugs.
• May assist pharmacist in administering clinical services, including collecting and labeling blood/urine samples from patients and coordinating clinical services with Walgreens healthcare clinics and external providers.
• Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining relationships with the local medical community, including physicians, nurses, and other healthcare providers.
• Ensures the Pharmacy Department is stocked with adequate supplies and maintains a clean, neat, and orderly appearance.
• Complies with all company policies and procedures and maintains respectful relationships with coworkers.
• Models and delivers a distinctive and delightful customer experience by:
  • Engaging customers and patients by greeting them and offering assistance with products and services.
  • Resolving customer issues and answering questions to ensure a positive experience.
  • Sharing customer service best practices with team members, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Qualifications

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Requires willingness to work a flexible schedule, including evening and weekend hours.

Preferred Qualifications

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately filling prescriptions, including counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Training & Personal Development

• Earns and maintains PTCB certification through the designated training program and/or state-required certification/registration. PTCB certification may be required as a condition of promotion to senior technician.
• Attends training requested by the manager and acquires continuing education credits.
• Maintains knowledge and skill in healthcare and pharmacy, including staying updated on the latest news and developments.
• The pharmacy technician training program provides courses, learning activities, and resources to give you foundational and advanced knowledge, skills, and on-the-job experiences needed to prepare for certification.

Pay

Salary Range: $17 - $20.50 per hour. The actual compensation offered will depend on factors including geography, skills, abilities, education, experience, and other relevant considerations.