Pharmacy Technician - Old Town Clinic

About the role

This position provides technical support to Pharmacists in the processing of prescriptions and maintenance of the Pharmacy Department at Old Town Clinic and Blackburn Center. Old Town Clinic and Blackburn Center provide primary care to a population of low-income adults with a broad range of physical, behavioral, and social conditions.

Responsibilities

• Perform all duties necessary to ensure the safe and accurate preparation of medications, including gathering necessary patient information, entering it into the computer system, counting or pouring medications and labeling containers.
• Train new employees and existing employees when procedures change.
• Participates in the development and implementation of new services.
• Participates in department meetings to evaluate and continuously improve patient services, policies and procedures.
• Accurately and efficiently utilize dispensing system, and EMR.
• Maintain excellent customer service, including answering phones and refill requests from patients, and responding to questions from staff and patients that do not require a Pharmacist’s professional expertise or judgment.
• Maintain billing and insurance accuracy by performing on-line billing procedures, calling third-party insurers for clarifications of payments, and assisting in preparation of prior authorization requests.
• Contribute to and continually build a positive work environment.
• Maintain a positive attitude towards co-workers and patients alike.
• Effectively communicate with all staff including but not limited to other technicians, Technician Operations Manager, Pharmacy Operations Manager/PIC, Director of Pharmacy, any other clinic staff, etc. regarding but not limited to current projects, workflow improvement strategies, and overall pharmacy systems management.
• Works in collaboration with Pharmacist(s) and technicians to develop and meet departmental goals and objectives.
• Coinciding with at least one of the pharmacy's prescription filling services, as assigned, including but not limited to appointment base, bubble packing, and Parata, or be involved in maintaining and improving pharmacy systems including but not limited to inventory control, workflow, and/or auditing processes.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security.
• Support compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for EMR access.
• If Driving: Prepare and be accountable for the position’s delivery schedule and patient caseload, navigating driving routes, adjusting to traffic while ensuring timely deliveries.
• Trouble shoot any potential issues or concerns during the delivery process, escalating to the appropriate personnel when necessary.

Requirements

• High school diploma or certificate of equivalency.
• Current license with the Oregon State Board of Pharmacy as a Pharmacy Technician prior to start.
• Current CPR certification prior to start.
• Meet CCC privileging requirements as required by FTCA.
• Adhere to CCC policies and procedures.
• Pass pre-employment drug screen, TB test, and DHS background check.
• Valid driver's license preferred.
• Must pass a DMV background check, and be designated an "acceptable" driver as outlined in Central City Concern's Fleet Safety Policy.
• Must pass an initial driver's training within 60 days of being an approved driver and continue recertification training.
• Seniority Bid Window Opens: 7/20/26
• Seniority Bid Window Closes: 7/28/26

Qualifications

• Ability to consider the impacts and outcomes for underserved communities during decision-making processes.
• Ability to consider impacts of systems of oppression, structural racism, and individual bias on client outcomes.
• Understand pharmacy operations.
• Knowledge of medical terminology, various insurance plans and formularies.
• Basic algebra and general chemistry knowledge.
• Modern office procedures and methods, including computer systems.
• Proficiency with Microsoft Excel and Word.
• Principles and procedures of record keeping and reporting.
• Ability to communicate effectively, orally and in writing.

Skills and Abilities

• Ability to consider the impacts and outcomes for underserved communities during decision-making processes.
• Ability to consider impacts of systems of oppression, structural racism, and individual bias on client outcomes.
• Understands pharmacy operations.
• Knowledge of medical terminology, various insurance plans and formularies.
• Basic algebra and general chemistry knowledge.
• Modern office procedures and methods, including computer systems.
• Proficiency with Microsoft Excel and Word.
• Principles and procedures of record keeping and reporting.
• Ability to communicate effectively, orally and in writing.

Benefits

• Generous paid time off plan which provides up to 4 weeks of PTO accrual in the first year.
• Amazing 403(b) Retirement Savings plan with competitive employer match with 4.25% in the first year, 6% in the second year, and 8% in the 3rd year.
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14, and 21.