Pharmacy Technician - Multiple Sites
Prime Physicians · Los Angeles Metropolitan Area · 1 mo ago
Healthcare$26/hrFull-time
Responsibilities
- Process new prescription orders and renewals, including controlled substances.
- Answer inbound calls from patients, physicians, and healthcare staff.
- Verify patient identity using two identifiers.
- Document interactions in CPRS.
- Escalate professional-scope questions to a pharmacist.
- Maintain national metrics with a First Contact Resolution focus.
- Resolve Veteran concerns at first contact with respect and dignity.
- Maintain certification and EHR access across all serviced sites.
Requirements
- Active PTCB (CPhT) or NHA (ExCPT) certification required.
- Minimum 1 year of customer service experience.
Special Skills
- Advanced typing and PC skills.
- Basic math calculations.
- English proficiency (read, write, speak).
- CPRS/VistA knowledge preferred.
- Call center phone etiquette and scripting compliance.