Pharmacy Technician - Multiple Sites

Responsibilities

• Process new prescription orders and renewals, including controlled substances.
• Answer inbound calls from patients, physicians, and healthcare staff.
• Verify patient identity using two identifiers.
• Document interactions in CPRS.
• Escalate professional-scope questions to a pharmacist.
• Maintain national metrics with a First Contact Resolution focus.
• Resolve Veteran concerns at first contact with respect and dignity.
• Maintain certification and EHR access across all serviced sites.

Requirements

• Active PTCB (CPhT) or NHA (ExCPT) certification required.
• Minimum 1 year of customer service experience.

Special Skills

• Advanced typing and PC skills.
• Basic math calculations.
• English proficiency (read, write, speak).
• CPRS/VistA knowledge preferred.
• Call center phone etiquette and scripting compliance.