Pharmacy Technician Lead

The Pharmacy Technician Lead acts as a resource to the Pharmacy Technicians by answering work related questions and directing work flow, and by providing first level leadership, training, and direction for staff technicians. Job Responsibilities Provides customer service by answering the phoneprovides correct pharmacy information to customers, or refers call to a pharmacist or management if unable to do soanswers non-clinical questions (when will shipment arrive, etc.)enters patient demographics into patient profile with special emphasis on the correct spelling of name and DOBenters all other information as required by companyEnters prescription information accurately into computer systemcorrect drug, correct strength, correct frequency, correct quantity, correct doctor, correct refills, and any other pertinent informationProvides initial and ongoing training to Pharmacy Technician staffResponds to employee work process questions, ensuring that technicians are following company policies and proceduresAssists Supervisor in assignment of workload and monitoring of efficiency and productivity of techniciansUses appropriate judgment in upward communication regarding department or employee concerns, escalating issues to supervisor and/or manager as appropriate