Pharmacy Technician Lead, 3rd Shift, Central Pharmacy, Winston Campus

About the Role

Under the direct supervision of a licensed pharmacist, this role oversees and guides pharmacy technician staff or a specific area/program, ensuring timely completion and accuracy of work, maintaining regulatory compliance, and promoting a culture of safety and quality. Responsibilities include leadership, technical support, training, efficient operations, automation troubleshooting, and proper drug distribution to address customer needs.

This is a full-time position (35 hours/week) located at the Winston Campus, offering a $6,000 sign-on bonus for qualified candidates.

Schedule

• 3rd shift, 7 days on / 7 days off
• 10-hour shifts
• Rotation runs Wednesday - Tuesday

Pay

Pay range: $25.30 - $37.95 per hour

Responsibilities

• Leads the shift or area/program by assigning, monitoring, and reviewing the progress and accuracy of technician work.
• Acts as a resource for the team, providing day-to-day direction and guidance on complex issues, resolving conflicts, and fostering a positive work environment.
• Assists leadership with teammate interviewing, selection, development, and engagement.
• Creates staff schedules and monitors performance, ensuring adherence to policies, procedures, and compliance with regulatory standards.
• Trains, orients, and educates team members, ensuring competency and completion of required training programs.
• Identifies quality improvement opportunities and collaborates with leadership to design and implement initiatives to enhance efficiency, safety, and engagement.
• Participates in performance improvement activities and ensures proper documentation and compliance with legal, regulatory, and accrediting bodies.
• Troubleshoots issues with automation and technology, maintaining a safe and efficient work environment.
• Collaborates with pharmacists and other healthcare providers to coordinate medication preparation, dispensing, and related processes.
• Monitors and maintains inventory levels, processes drug recalls, and ensures appropriate handling of controlled substances.
• Assists with all duties required of Technician I, II, III when needed.
• Ensures proper documentation for department tasks, meeting legal and regulatory standards.
• Reviews billing processes, adjusts patient bills as necessary, and processes charges and credits for medications where appropriate.
• Assists in the preparation and review of pharmacy training materials and programs.
• Acts as a role model for safe, effective, and efficient care, demonstrating skills and knowledge necessary for pharmacy technicians.
• Demonstrates expertise in pharmacy practices, including medication handling, regulatory compliance, and automation troubleshooting.
• Acts as a liaison between the technician team and department leadership.
• Handles billing and insurance processes, including prior authorizations and third-party claims where appropriate.
• Applies knowledge of age-specific care requirements to assess and meet the needs of diverse patient populations.
• Performs other duties as assigned.

Requirements

• High School Diploma or GED equivalent required.
• For technicians in NC with validating technician responsibilities: an associate’s degree in pharmacy technology is required.
• Registration/Licensure with state board of pharmacy per state of employment requirements.
• Certification through Pharmacy Technician Certification Board (CPhT) or National Health Career Association (ExCPT).
• Typically requires 3 years of experience in healthcare, insurance industry, pharmacy, or medical background.

Preferred Qualifications

• Successful completion of a formal technician training program.
• One year of previous pharmacy experience.
• Associate degree in a healthcare or business-related field.
• Additional relevant PTCB Certificates or advanced certification.

Skills

• Highly effective communication (written and verbal) and interpersonal skills.
• Exceptional customer service, problem resolution, and process development skills.
• Demonstrated leadership skills such as delegation, team building, managing multiple priorities, problem solving, and decision making.
• Ability to understand and become knowledgeable of pharmacy standards, policies, procedures, and HIPAA regulations.
• Demonstrated ability to maintain confidentiality, take initiative, and work independently with minimal supervision.
• Detail-oriented with the ability to handle multiple demands simultaneously.
• Computer skills with Microsoft Office, email, internet access, electronic pharmacy management systems, and pharmacy ordering and inventory systems.
• Life support training courses may be required dependent on department discretion.

Physical Requirements and Working Conditions

• Must be able to sit, stand, walk, lift, bend, kneel, climb, twist, crawl, and reach above shoulders.
• May require extended periods of sitting.
• Requires considerable walking, standing, pushing mobile carts of approximately 50 pounds, and lifting 35 pounds of material.
• Must have functional vision, touch, and hearing.
• Must be able to speak and be understood by others to communicate effectively.
• Utilizes appropriate personal protective equipment (PPE) to perform job duties and minimize exposure to hazardous agents, body fluids, and communicable diseases.
• May be exposed to chemical hazards, chemical and hazardous waste, blood and body fluids, and communicable diseases.
• Frequent fine motor motion of hands and wrists to perform manipulative skills such as writing, typing, data entry, and preparation of medications, including use of syringes.
• Must take necessary precautions to avoid inadvertent needle sticks, minor cuts, or bruises.
• Exposed to various conditions throughout the workday such as walking on hard surfaces, climbing stairs, and changes in temperature and humidity.
• Operates all equipment necessary to perform the job.
• Flexibility to travel between pharmacy locations.

Benefits

• Comprehensive suite of Total Rewards, including competitive compensation and generous retirement offerings.
• Base compensation within the listed pay range based on qualifications, skills, relevant experience, and/or training.
• Premium pay such as shift differential, on-call pay, and more based on the role.
• Opportunity for annual increases based on performance.
• Paid Time Off programs.
• Health and welfare benefits including medical, dental, vision, life, and short- and long-term disability.
• Flexible Spending Accounts for eligible healthcare and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.

Note: Eligibility for programs listed above may depend on FTE or status (e.g., full-time, part-time, per diem, temporary, etc.).