PHARMACY TECHNICIAN II

About the role

At Accendra Health, we help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. We are seeking a Pharmacy Technician II to join our Order Management (Work Cells), Insurance Verification Call Team, and Patient Care Coordination Team.

Responsibilities

• Order Management (Work Cells): Process new starts, new orders, and refills requiring intervention to completion. Enter new orders into the pharmacy computer system, obtain necessary billing and clinical documents, adjudicate NCPDP online claims, and collect past due balances and patient's out-of-pocket expense for the current order. Notify customers of shipment.
• Insurance Verification Call Team (IVC): Verify insurance for orders being processed in the work cells. Call insurance companies to verify patient coverage, submit patient information online to verify patient coverage for those insurance companies that offer the online service, and meet IVC team turnaround time service level agreements with work cells.
• Patient Care Coordination Team (PCC): Contact Apria patients to offer APN pharmacy services and obtain demographic and billing information from prospective APN customers. Enter new accounts in the pharmacy computer system.
• Other Duties: Perform other duties as required.

Qualifications

• High school diploma or GED
• 1 to 3 years of pharmacy or related work experience
• Licensed and/or nationally certified technician or the ability to apply for and obtain a license in the state pharmacy is located.

Skills, Knowledge & Abilities

• Excellent interpersonal skills and well-developed verbal and written communication skills.
• Excellent organizational skills and detail-oriented.
• Excellent customer service skills.
• Ability to work independently, meet deadlines, establish priorities, and be flexible.
• Ability to perform accurately and efficiently.
• Ability to maintain composure on phone when handling customer calls.
• Ability to adapt to frequent changes in workload.
• Ability to interact appropriately with colleagues and customers for different purposes and in different contexts.
• Ability to establish and maintain cooperative working relationships with co-workers.
• Ability to perform a variety of duties, often changing from one task to another of a different nature.
• Ability to make appropriate job decisions following standard office policies and past precedents.
• Ability to focus on main problem rather than unrelated issues.
• Ability to approach solutions with an open mind.
• Ability to give others a positive feeling when interacting with them.
• Ability to remain calm and use beneficial verbal / non-verbal communications.
• Ability to communicate effectively with other healthcare providers.
• Ability to report to designated work area as scheduled and is available until the end of the shift; honor lunch and break periods.
• Ability to complete peer evaluations in a timely manner and provide thorough responses.
• Ability to know and understand safe practices as it relates to the job.
• Ability to schedule time off in accordance with company policy.
• Ability to inform supervisor if schedule cannot be met 100% of the time.
• Ability to report accidents as soon as they occur in accordance with company policy.

Physical Demands

• While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals.
• The noise level in the work environment is usually low to moderate.
• The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job.

Teammate Benefits

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs