Pharmacy Technician, Fulfillment

About the role

The Pharmacy Fulfillment Technician/Care Management Support Assistant 2 works as a liaison between case managers, doctors, nurses and patients as they transition on service with One Infusion Pharmacy.

Responsibilities

• Coordinates the onboarding of new patients to One Infusion Pharmacy by communicating with case managers, nursing and the caregivers to get the appropriate information
• Communicates with patients and/or caregivers and internal dispatch team to schedule deliveries in a timely manner and optimal manner
• Gathers all necessary medical documentation from providers, nurses and patients to aid the accurate dispensing of medications by the pharmacist
• Accurately inputs pertinent clinical and demographic information into the computer system in order to build an electronic medical record
• Proactively grows and maintains relationships with referral sources and contracted providers serving as a key point of contact
• Adheres to appropriate safety and quality assurance practices
• Complies with state and federal laws
• Assists with product purchasing, inventory, and equipment management as needed
• Orders the correct drug products from the wholesale company if requested
• Speaks knowledgeably of the scope of services that are available through One Infusion Pharmacy
• Maintains confidentiality of patient and proprietary information
• Participates in the process for assessing, managing, and reporting medication-related incidents and equipment error and/or failures
• Accurately completes incident forms and forwards them to the supervising pharmacist and/or immediate supervisor
• Assists with the training and supervision of new referral coordinators
• Participates in on-call responsibilities of the pharmacy department if required
• May work on advanced projects and committees, participate in performance improvement, complete and monitor quality control, and assist the purchasing coordinator
• Performs other duties as assigned by direct supervisor, Sr. Pharmacy Director and/or Clinical Pharmacists

Qualifications

• Pharmacy Technician License Required
• Basic level skill and competency with Microsoft Word, Excel, and Power point
• Ability to comprehend medical information and transcribe into an electronic patient chart
• Consistently strives to maintain the quality and work ethic upheld by the company in conjunction with regulatory agencies
• Demonstrates initiative and can work on tasks autonomously performing all duties with excellence
• Strong organizational and planning skills as well as the ability to multi-task
• Excellent phone etiquette and de-escalation abilities
• Demonstrates basic level computer competency and has experience with one or more patient care registration or EMR systems such as Navihealth, Allscripts etc

Pay

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $39,000 - $49,400 per year

About Us

About OneHome: OneHome coordinates a full range of post-acute care ranging from home health, infusion therapy and durable medical equipment services at patients’ homes. OneHome’s patient focused model creates one integrated point of accountability that coordinates with physicians, hospitals and health plans serving more than one million health plan members nationwide. OneHome was acquired by Humana in 2021 to advance value-based care. Our culture is inclusive, diverse, and above all, caring. It is important to us that our employees are engaged, supported and fairly treated. We offer a comprehensive benefits package to ensure the health and financial well-being of you and your family.

About Humana

Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large.