Pharmacy Technician - Customer Care Specialist

Responsibilities

• Manages the customer care escalations email workflow.
• Works with the customer service manager to ensure all sales team escalations are addressed daily.
• Works all address exception reports given by the VP of pharmacy operations.
• Reports to the customer care manager any items that may cause escalations not to be completed.
• Have knowledge of CPR+ and billing claim responses.
• Escalate all issues to the proper pharmacy director, sales team rep or analytics team.
• Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.
• Work all projects that are assigned by the customer service manager.

Qualifications

• Education/Learning Experience: High School Diploma required; Bachelor's degree preferred.
• Work Experience: 1 to 2 years of pharmacy billing or certified pharmacy technician required.
• Skills/Knowledge: Customer service, problem solving, and excellent communication skills (verbal and writing) required. Work independently with little to no guidance.
• Licenses/Certifications: Required: State Pharmacy Technician (as required) and national Pharmacy Technician certification (PTCB or equivalent).

Pay

Starting salary from $23.00 an hour and up
Sign-On Bonus: $5,000 for employees starting before August 31, 2026.

Schedule

Available shifts: 9:00AM – 5:30PM EST Tuesday through Saturday
10:30AM – 7:00PM EST Monday through Friday
11:30AM- 8:00PM EST Monday through Friday

Benefits

• Medical
• Dental
• Vision
• Tuition Reimbursement
• Company paid benefits – life, and short and long-term disability