PHARMACY/TECHNICIAN

About the role

Provide exceptional customer service to help people live healthier lives by treating our customers and employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, and offering the right products, services, and care at the right time with fair and accurate pricing.

Provide direct patient intervention by delivering health and wellness services and experiences relevant to the patient as allowable by and consistent with state and federal laws. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Based in Arizona, Fry's Food Stores merged with The Kroger Company in 1983. Today, we serve customers in over 120 stores throughout Arizona. As part of the Kroger family, we bring together diverse teams with a passion for food and people to feed the human spirit through innovation, amazing customer experiences, and a commitment to our communities and each other.

Responsibilities

• Comply with local, state, and federal regulations; report all illegal activity, including robbery, theft, or fraud.
• Comply with and reinforce all food safety, sanitation, and safety regulations, guidelines, and procedures; identify unsafe conditions and notify store management.
• Understand and perform ordering functions with primary and secondary wholesalers.
• Follow company guidelines on computerized inventory management, control, and ordering of medications, devices, supplements, and supplies.
• Maintain departmental standards, including keeping clean and organized work stations and customer waiting areas.
• Count, measure, and prepare specified products using company best practices.
• Complete billing procedures to ensure best value for the customer and the company.
• Answer phones, triage calls, and respond to inquiries appropriately.
• Adhere to guidelines on accepting and tendering vendor coupons, limits on cash shortages, and company shrink guidelines.
• Follow company guidelines on cash register operation and cashier handling policies to prevent loss, including processing electronic fund transactions (credit/debit cards, EBT, gift cards), cash, and checks.
• Provide a stellar customer experience while accurately and efficiently completing reception, data entry, adjudication, and product dispensing.
• Assist the pharmacist in all responsibilities except those requiring a pharmacist's professional judgment.
• Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and company policies.
• Support company health and wellness initiatives.
• Put away legend orders, including Central Fill deliveries.
• Work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

Requirements

• High School Diploma or GED.
• Must be 18 years old.
• Ability to handle highly confidential information.
• Meets minimum state requirements to perform the functions related to the position.

Qualifications (Desired)

• Previous comparable experience or equivalent experience as a pharmacy clerk.
• Familiarity with EPRN.

Skills

• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Benefits

The Kroger Family of Companies offers comprehensive benefits to support Associate Well-Being, including Physical, Emotional, and Financial support. Benefits include:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription plans (available through company plans or collective bargaining agreements).
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support through free counseling via the Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology, and more.
• Up to $21,000 in tuition reimbursement over your career through our industry-leading Continuing Education program.
• Vast potential for growth through industry-leading training programs and diverse career pathways.