PHARMACY/TECHNICIAN

About the role

Provide exceptional customer service to help people live healthier lives by treating our customers and employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, and offering the right products, services, and care at the right time with fair and accurate pricing. Deliver direct patient intervention through health and wellness services and experiences relevant to the patient as allowable by state and federal laws. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Comply with local, state, and federal regulations; report all illegal activity, including robbery, theft, or fraud.
• Comply with and reinforce all food safety, sanitation, and safety regulations, guidelines, procedures, and programs according to company, local, state, and federal health codes; identify unsafe conditions and notify store management.
• Understand and perform ordering functions with primary and secondary wholesalers.
• Follow company guidelines on computerized inventory management, control, and ordering of medications, devices, supplements, and supplies.
• Maintain departmental standards, including keeping work stations and customer waiting areas clean and organized.
• Count, measure, and prepare specified products using company best practices.
• Complete billing procedures to ensure best value for the customer and the company.
• Answer phone calls, triage inquiries, and respond appropriately.
• Adhere to guidelines on accepting and tendering vendor coupons, limits on cash shortages, and company shrink guidelines.
• Operate the cash register following all cashier handling policies to prevent loss, including processing electronic fund transactions (credit/debit cards, EBT, gift cards), as well as cash and check transactions.
• Provide a stellar customer experience while accurately and efficiently completing reception, data entry, adjudication, and product dispensing.
• Assist the pharmacist in all responsibilities except those requiring a pharmacist's professional judgment.
• Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and company policies.
• Support company health and wellness initiatives.
• Put away legend orders, including Central Fill deliveries.
• Work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

Requirements

• Minimum High School Diploma or GED.
• Must be 18 years old.
• Ability to handle highly confidential information.
• Meets minimum state requirements to perform the functions related to the position.

Qualifications

• Previous comparable experience (desired).
• Equivalent experience as a pharmacy clerk (desired).
• Familiarity with EPRN (desired).

Skills

• Ability to perform essential job functions with or without reasonable accommodation.