PHARMACY/TECHNICIAN

About the role

Smith's Food and Drug, now part of The Kroger Company, provides exceptional customer service in over 140 stores across Utah, Nevada, New Mexico, Arizona, Montana, Idaho, and Wyoming. Our mission is to feed the human spirit by creating amazing experiences for our customers, communities, and each other.

Responsibilities

• Provide direct patient intervention by offering health and wellness services and experiences relevant to the patient as allowed by and consistent with state and federal laws.
• Handle highly confidential information with care.
• Comply with local, state, and federal regulations, reporting all illegal activities.
• Follow food safety, sanitation, and safety guidelines and programs.
• Manage inventory and ordering processes with primary and secondary wholesalers.
• Adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and company policies.
• Support company health and wellness initiatives.
• Work cooperatively in high-paced and sometimes stressful environments.
• Resolve customer and business issues with honesty and integrity.
• Interact with minors, individuals with special needs, and older adults with support and assistance.

Requirements

• High School Diploma or GED
• Age 18 or older
• Ability to handle highly confidential information
• Meet minimum state requirements to perform the position

Desired

• Previous comparable experience
• EPRN familiarity
• Understanding and following company guidelines on computerized inventory management, control, and ordering of all medications, devices, supplements, and supplies
• Understanding and adhering to guidelines on accepting and tendering vendor coupons, limits on cash shortages, and company shrink guidelines
• Understanding and following company guidelines on the operation of the cash register and cashier handling policies
• Understanding and adhering to Health Insurance Portability and Accountability Act (HIPAA) regulations and company policies

Qualifications

• Understand and perform ordering functions with primary and secondary wholesalers
• Count, measure, and prepare specified products using company best practices
• Complete billing procedures to ensure best value for the customer and the company
• Answer phone and triage calls, answering inquiries appropriately
• Understand and follow company guidelines on the operation of the cash register and cashier handling policies
• Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing
• Assist pharmacist in all responsibilities except those requiring a pharmacist's professional judgment
• Put away legend orders, including Central Fill deliveries
• Manage conflict in a reasonable, non-confrontational, and cooperative manner

Skills

• Respect, honesty, integrity, diversity, inclusion, and safety
• Customer service skills
• Confidentiality and compliance with regulations
• Healthcare knowledge and understanding of food safety and sanitation
• Inventory management and ordering
• Computerized inventory management and control
• Handling cash and electronic fund transactions
• Customer interaction and support
• Conflict resolution and cooperation
• Health Insurance Portability and Accountability Act (HIPAA) regulations

Benefits

The Kroger Family of Companies offers comprehensive benefits to support Associates' well-being, including physical, emotional, financial, and more. These benefits include:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Paid time off, including holiday and sick pay based on eligibility and length of service.
• Free counseling through the Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology, and more.
• Tuition reimbursement up to $21,000 over your career, through an industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.