PHARMACY/TECHNICIAN

About the role

Provide exceptional customer service to help people live healthier lives by treating our customers and employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, and offering the right products, services, and care at the right time with fair and accurate pricing. Deliver direct patient intervention through health and wellness services and experiences relevant to the patient as allowable by state and federal laws. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Comply with local, state, and federal regulations; report all illegal activity, including robbery, theft, or fraud.
• Comply with and reinforce all food safety, sanitation, and safety regulations, guidelines, procedures, and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management.
• Understand and perform ordering functions with primary and secondary wholesalers.
• Follow company guidelines on computerized inventory management, control, and ordering of all medications, devices, supplements, and supplies.
• Maintain departmental standards, including keeping clean and organized work stations and customer waiting areas.
• Count, measure, and prepare specified product using company best practices.
• Complete billing procedures to assure best value to the customer and the company.
• Answer phone calls, triage inquiries, and respond appropriately.
• Adhere to guidelines on accepting and tendering vendor coupons, limits on cash shortages, and company shrink guidelines.
• Follow company guidelines on cash register operation and cashier handling policies to prevent loss, including processing electronic fund transactions such as credit/debit cards, EBT, gift cards, cash, and checks.
• Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing.
• Assist the pharmacist in all responsibilities except those requiring a pharmacist’s professional judgment.
• Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and company policies regarding the same.
• Support company health and wellness initiatives.
• Put away legend orders, including Central Fill deliveries.
• Work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Perform the essential job functions of this position with or without reasonable accommodation.

Qualifications

• Minimum:
  • High School Diploma or GED.
  • Must be 18 years old.
  • Ability to handle highly confidential information.
  • Meets minimum state requirements to perform the functions related to the position.
• Desired:
  • Previous comparable experience.
  • Any equivalent experience as a pharmacy clerk.
  • EPRN familiarity.