PHARMACY/TECHNICIAN

About the role

Provide exceptional customer service to help people live healthier lives by treating our customers and employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, and offering the right products, services, and care at the right time with fair and accurate pricing. Provide direct patient intervention by delivering health and wellness services and experiences consistent with state and federal laws. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud.
• Comply with and reinforce all food safety, sanitation and safety regulations, guidelines, procedures, and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management.
• Understand and perform ordering functions with primary and secondary wholesalers.
• Follow company guidelines on computerized inventory management, control, and ordering of all medications, devices, supplements, and supplies.
• Maintain departmental standards, keeping work stations and customer waiting areas clean and organized.
• Count, measure, and prepare specified product using company best practices.
• Complete billing procedures to assure best value to the customer and the company.
• Answer phone calls, triage inquiries, and respond appropriately.
• Adhere to guidelines on accepting and tendering vendor coupons, cash shortage limits, and company shrink policies.
• Operate the cash register according to company policies, handling electronic fund transactions (credit/debit cards, EBT, gift cards) as well as cash and check transactions.
• Provide a stellar customer experience while accurately and efficiently completing reception, data entry, adjudication, and product dispensing.
• Assist the pharmacist in all responsibilities except those requiring a pharmacist’s professional judgment.
• Understand and adhere to HIPAA regulations and related company policies.
• Support company health and wellness initiatives.
• Put away legend orders, including Central Fill deliveries.
• Work cooperatively in a high‑paced and sometimes stressful environment.
• Manage conflict in a reasonable, non‑confrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

Qualifications

Minimum:

• High School Diploma or GED.
• Must be 18 years old.
• Ability to handle highly confidential information.
• Meets minimum state requirements to perform the functions related to the position.

Desired:

• Any previous comparable experience.
• Equivalent experience as a pharmacy clerk.
• Familiarity with EPRN.