Pharmacy Technician

Provides customer-focused services in the technical aspects of pharmaceutical care, under the direct supervision of the pharmacist and in collaboration with the healthcare team.

Responsibilities

• Actively supports organizational and departmental policies and procedures.
• Seeks supervision or consultation when unable to perform safely or effectively.
• Presents a professional appearance and maintains ethical behavior.
• Handles member and employee information with confidentiality in compliance with HIPAA.
• Demonstrates principles of safety and infection control.
• Supports cash handling and asset management policies.
• Contributes to team effectiveness by promoting respect, diversity, and effective communication.
• Exhibits flexibility to adjust work assignments based on service needs.
• Identifies and adapts new policies to improve service and quality.

Cash Handling

• Ensures compliance with regional and departmental cash handling policies.
• Secures funds to minimize risk of robbery or theft.
• Operates cash register, completes daily cash-out procedures, and balances discrepancies.
• Compiles accurate daily and month-end cash reports.
• Ensures cash discrepancies do not exceed regional averages.
• Provides cash receipts to patients and processes refunds/voided transactions with cosignatures.

Phone Handling

• Answers and processes phone calls with discretion and confidentiality.
• Uses appropriate greetings and demonstrates competence in phone system operations.
• Transfers calls efficiently and ensures member requests are satisfied within one transfer.
• Follows regional and departmental phone handling policies.

Member and Medication Transactions

• Verifies member ID and records information per regional policies.
• Refers concerns about ID, fraud, or misuse to a supervisor.
• Documents and follows up on drug dispensing irregularities.
• Ensures accuracy in dispensing prescriptions and OTC products.
• Refers questions about prescriptions or health-related topics to a pharmacist.
• Reprints call slips for patients upon request.

Stock, Supplies, and Work Area Management

• Maintains a neat and orderly work area, including regular cleaning.
• Unpacks, verifies, and stores supplies, including refrigerated items.
• Checks invoices for accuracy and reports discrepancies.
• Orders drugs and supplies to minimize outdated inventory.
• Organizes outdated, overstock, and recalled items for return.
• Manages unclaimed prescriptions and maintains OTC stock.
• Monitors and maintains inventory for efficient workflow.
• Updates drug and medical reference sources.
• Processes invoices, prescription records, and archives per policies.
• Ensures proper storage and accountability for vaccines and equipment.
• Supports physical inventory processes and asset management.

Prescription Processing and Compounding

• Inputs prescriptions and patient data accurately into systems.
• Uses correct codes for product, package size, and directions.
• Documents medical comments for pharmacist review.
• Inputs billing methods, co-pays, and fees accurately.
• Verifies prescription details and pulls correct drugs.
• Calculates quantities and conversions accurately.
• Processes FOAs, off-site orders, and special circumstances.
• Adheres to policies for scheduled medications.
• Presents completed prescriptions to the pharmacist for verification.
• Calculates and verifies ingredients for extemporaneous compounding.

Data Management

• Inputs refill information and processes refill authorizations.
• Makes decisions on prescription renewals or prescriber contact.
• Collects and inputs accurate demographic information.
• Generates and processes refill authorizations per policies.
• Generates computer-based reports as requested.

Requirements

• High School Diploma or GED required.
• Pharmacy Technician License (Oregon) required at hire.
• Ability to speak and read English fluently.
• Coherent, legible writing and correct spelling.
• Effective communication in written, verbal, and non-verbal forms.
• Customer-focused service skills.
• Accurate math calculations, including aliquots, concentrations, and dilutions.
• Reliable attendance and positive team impact.
• Ability to work in a fast-paced, stressful environment.

Preferred Qualifications

• Multi-tasking and cash handling experience.
• Personal computer skills and attention to detail.
• Team player with flexibility.
• Work experience in retail, business office, or service industry.
• Previous pharmacy technician experience.
• Completion of a recognized technician training program.
• Post-high school course in medical terminology.

Schedule

• Full-time, 40 hours per week.
• Variable shift: Monday–Friday, 7:00 AM–7:00 PM.
• Onsite at Mt. Scott Medical Offices, Clackamas, Oregon.
• 5% travel required.

Pay

$30.45 - $35.28 per hour. Actual base pay determined at offer based on market data, internal alignment, and candidate qualifications.