Pharmacy Technician

About the role

The Pharmacy Technician works as a liaison between patients and healthcare organizations, with the primary role of ensuring patient safety while providing excellent patient service. This individual fields calls from patients, providers, and third-party payers, and helps to answer questions by listening, educating, and problem solving.

Responsibilities

• Ensures that patient’s pharmacy needs are fulfilled in a timely, accurate and service oriented manner.
• Verifies insurance information and obtains necessary preauthorization.
• Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs.
• Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations.
• Organizes medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; preparing other pharmaceutical therapies.
• Focuses on conflict resolution without blame; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and attempts new things.
• Employs the interpersonal and advocacy skills necessary to deal with a diverse patient population successfully and professionally.
• Ensures customer satisfaction by answering questions, resolving issues, and using proper phone etiquette; uses reason even when dealing with emotional topics; manages difficult or emotional customer situations.
• Responds promptly to customer needs; responds to requests for service and assistance.
• Remains focused and on-task; delegates appropriately; able to multi-task; avoids distraction; meets deadlines.
• Plans for action; maintains a strategic outlook; seizes opportunities to enhance personal and professional development; sees projects through to their final stage.
• Assists with training new employees as necessary.
• Adapts readily when new roles and responsibilities arise during times of organizational growth.
• Works inter-departmentally to promote organizational development.
• Participates in Quality Management activities, provides input on areas identified as needing quality improvement, and reports to the Quality Management Committee as necessary.
• Maintains patient confidence by operating in compliance with HIPAA, local, state, and federal guidelines, and the organization’s privacy policies.

Requirements

• Ability to perform duties in accordance with the organization’s, state and federal policy and law.
• Strong interpersonal skills, written and oral communication skills.
• Strong data entry skills.
• Ability to work independently under general supervision and effectively prioritize workload.
• Ability to demonstrate workstyle flexibility and teamwork, including being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Knowledge of basic medical terminology.
• Sound understanding of all federal and state regulations including HIPAA and OSHA.
• Knowledge and proficiency with standard office software applications including but not limited to Internet, Outlook, and Microsoft Office products.

Qualifications

• High School Diploma or GED.
• Active and unrestricted pharmacist license in good standing, as required by the state(s) of practice.
• Minimum of 1 year pharmacy technician experience required.
• National Pharmacy Technician Certification and certificate from accredited school in states where required.

About IVX Health

IVX Health is a national provider of infusion and injection therapy for individuals managing chronic conditions like Rheumatoid Arthritis, Crohn's Disease, and Multiple Sclerosis. We’re transforming the way care is delivered with a focus on patient comfort and convenience. Our commitment to exceptional care extends to our employees as well—we empower our team to thrive while living our core values: Be Kind, Do What’s Right, Never Settle, Make It Happen, and Enjoy the Ride.

Our Mission: To improve the lives of those we care for by redefining the care experience.

Our Vision: To be the nation’s preferred destination for pharmaceutical care of complex chronic conditions.

Our Commitment: To deliver an unmatched care experience with a foundation in world class service and clinical excellence.

Benefits

• Comprehensive Healthcare – Medical, dental, and vision coverage, including prescription drug plans and telemedicine services.
• Flexible Savings Options – Choose from Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) to manage healthcare costs.
• Supplemental Protection – Accident, critical illness, and hospital indemnity plans to provide additional financial security.
• Dependent Care FSA – Pre-tax savings for eligible childcare and dependent care expenses.
• 401(k) Retirement Plan – Secure your future with a competitive company match.
• Disability Coverage – Voluntary short-term and long-term disability plans to protect your income.
• Fertility and Family Support – Resources and benefits designed to support fertility care and family planning.
• Life and AD&D Insurance – Financial protection for you and your loved ones.
• Counseling and Wellness Support – Free resources to support emotional, physical, and financial well-being.
• Education Assistance – Tuition reimbursement and certification support to help you grow in your career.
• Continuing Education – Access to a CEU library for ongoing professional development.
• Charitable Giving and Volunteer Program – Matched donations and paid volunteer time off to support causes you care about.
• Employee Referral Bonus – Earn rewards for helping us find top talent.

Note: Benefits may vary by employment type. Contact HR for details on eligibility and coverage.